NOC Engineer

Note:- The ideal candidate will have Any Cisco certs is a plus (none required) strong expertise in Cisco Voice over IP, Avaya Aura Audio Conference Bridge, Cisco Call Manager, Cisco CUCM Unity, Avaya PBX, multiplexers, Cisco switches and routers, TCP/IP, and Windows. They should be skilled in planning, evaluating, configuring, monitoring, troubleshooting, and managing voice, data, and satellite networks, including systems for satellite tracking and providing digital data services to mobile satellite trucks and portable flyaway dishes. The candidate must be proactive, adaptable, and available for occasional travel as required.

Job Titles: NOC Engineer (Telecom Specialist)

Location: Mount Weather, VA Onsite) Hours/Shift: 4pm-12am (night shift) and 7am-3pm

Duration: FTE conversion after months

Interview: - In-person Interview

Hiring Manger Notes: -

Any Cisco certs is a plus

Must have:

• Proficiency in Cisco Voice Over IP, Avaya Aura Audio Conference Bridge, Cisco Call Manager, Cisco CUCM Unity, Avaya PBX, multiplexers, Cisco switches and routers, TCP/IP, and Windows.
• Ability to plan, evaluate, and configure routers, bridges, and other network devices.
• Expertise in monitoring, troubleshooting, configuring, and managing voice, data, and satellite networks.
• Experience with the operation and management of systems associated with satellite tracking and providing digital data services to mobile satellite trucks and portable flyaway dishes.
• Availability for occasional travel and other duties as assigned.

Nice to have:

• Proven ability to provide Tier 2 "expert" assistance in operating and managing the FEMA Transport Network (FTN).
• Any certifications relating to the job - CCNA, CCNP, CompTIA Network , CISSP, CCIE

Daily responsibilities:

• Monitors, troubleshoots, configures and manages the Department of Homeland Security (FEMA) voice, data and satellite networks.
• Coordinates with FEMA personnel to provide Tier 2 "expert" assistance in all aspects of operating and managing the FEMA Transport Network (FTN).
• Requires experience with voice and data systems (e.g., Cisco Voice Over IP, Avaya Aura Audio Conference Bridge, Cisco Call Manager, Cisco CUCM Unity, Avaya PBX, multiplexers, Cisco switches and routers, TCP/IP and Windows) to include planning, evaluation and configuration of routers, bridges and other devices.
• Operation and management of systems associated with satellite tracking, providing digital data service to mobile satellite trucks and portable flyaway dishes.
• Support new hardware/ software acquisition and installation of aforementioned products.
• Work is performed at the Mount Weather Emergency Operations Center (MWEOC) Network Operations Center, backup location may be Winchester Virginia and may include a requirement to telework from personal residence on occasion.
• Overtime, shift work and weekend tours will be required. Occasional travel may be required, or other duties as assigned.
• Every 8-9 weeks, will have to make a weekend tour
• Work with DHS-NOC and AT&T-NOC to ensure that WAN services at FEMA fixed and disaster sites are operational and assists FEMA engineering to resolve WAN interface issues through the DHS and AT&T NOCs.