Leasing Agent

Leasing Agent
Apartment Services, Inc. – Owings Mills, MD
Full-Time | Some Weekend Availability Required | Travel Between Properties May Be Required

Job Overview:
Apartment Services, Inc. is looking for a motivated and customer-focused Leasing Agent to join our team! In this role, you’ll guide prospective residents through the leasing process, support current residents, and help maintain strong occupancy at your assigned property.

Key Responsibilities:

• Greet and assist prospective and current residents in a professional, friendly manner
• Answer phone calls and respond to emails and resident inquiries promptly
• Conduct apartment tours and explain leasing terms to potential residents
• Prepare leasing documents and ensure applications are completed accurately in the property management system
• Handle service requests and follow up to ensure timely resolution
• Maintain knowledge of the property, community features, and nearby competitors
• Keep model and available units clean and ready for tours
• Assist in resident retention and renewal efforts
• Communicate emergency maintenance requests and coordinate with service staff
• Track and manage renters insurance compliance
• Prepare move-in materials for new residents
• Maintain property security protocols and key control procedures
• Assist with filing, paperwork, and other administrative tasks
• Help investigate and resolve resident concerns professionally
• Perform other related duties as needed

Qualifications:

• Strong verbal and written communication skills
• Friendly and professional demeanor with a customer-first attitude
• Organized, detail-oriented, and able to multitask effectively
• Experience with Yardi or similar property management software is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Requirements:

• Previous experience in property management, leasing, or sales preferred
• Valid driver’s license is required.
• Use of a vehicle for the duration of each scheduled shift is mandatory.
• High school diploma or equivalent required
• Able to walk properties, sit at a desk, and use a computer for extended periods
• Ability to lift up to 15 pounds occasionally
• Professional appearance and conduct
• Reliable phone number and email address required
• Flexibility to work weekends or company events as needed
• Willingness to work at different company properties if assigned

Benefits Offered:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• 401(k) with Company Match
• Life Insurance
• Short- and Long-Term Disability Coverage
• Transportation Allowance
• Rental Discount Program (more information available at interview)