Customer Service Representative I

Customer Service Representative I

Summary: APA is a small but rapidly growing home medical equipment company that has been serving the Twin Cities community for over 50 years. We are seeking teammates to support our customer service group. Ideal candidates will enjoy being a friendly voice on the phone, providing excellent service to our clients while balancing several competing tasks simultaneously. We need someone that is not afraid of learning new things and is interested in understanding how their job fits into the larger APA delivery machine. Finally, we need someone who, like APA Medical, is mission-driven and believes that the people of Minnesota deserve the very best service.

Essential Duties and Responsibilities:

• Fielding between 30 and 50 calls from patients and case managers
• Inputting orders in our order system
• Conducting follow up on orders that may be held up
• Review and input insurance information
• Manage emails, tasks, and faxed prescriptions
• Work proactively with management to define their career at APA

Requirements:

• Education or experience equivalent to a high school diploma
• Two years of experience in customer service, documentation, or other fields requiring intense attention to detail
• Strong communications skills and proactive disposition
• General computer knowledge, especially Microsoft Outlook and Teams
• An interest in learning new things
• DME or HME experience a plus
• Excellent attendance

Physical Demands Required to Successfully Perform Job:

The physical requirements and work environment outlined here are typical for successfully carrying out the essential functions of this role. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential tasks.

While performing the duties of this job, the employee is regularly required to:

• be stationary for long periods of time;
• move around their desk space and the office to access file cabinets, printers and other office equipment;
• communicate, discuss, express oneself and exchange information with customers and colleagues;
• constantly handle, operate, or use a computer and other office equipment such as phones, headphones, camera, and printer; or
• recognize, observe, discern and judge information

APA Medical will provide reasonable accommodations to qualified individuals who may need assistance in performing the essential functions of this position.

This job description is not intended to be an exhaustive list of all activities, duties or responsibilities required of the employee. Other duties, responsibilities and activities may be assigned or modified at any time, with or without notice.

APA Medical is an Equal Opportunity Employer and does not discriminate against any person on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, familial status, military service and veteran status, physical or mental disability, genetic information, public assistance, local human rights commission activity, or any other characteristic protected by applicable federal, state or local laws and ordinances.

About APA Medical: APA Medical has been enabling the independence of Minnesota’s citizens for over 50 years. We specialize in providing incontinence, mobility, and home & daily living products that help our clients heal in the comfort or their homes while empowering them to live fulfilling lives. We are embarking on a new chapter and are excited about the company’s near- and long-term prospects as we work to expand access to home medical equipment across the state.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Ability to Commute:

• Minneapolis, MN 55406 (Required)

Ability to Relocate:

• Minneapolis, MN 55406: Relocate before starting work (Required)

Work Location: Hybrid remote in Minneapolis, MN 55406

Salary : $19 - $20