What are the responsibilities and job description for the Provider Relations Manager position at AO Multispecialty?
Description
• Develop and maintain strong, professional relationships with referring physicians,
advanced practice providers, and their office staff.
• Serve as the primary point of contact for referring providers, responding to inquiries,
resolving issues, and facilitating communication with AOMSC departments.
• Actively engage with physicians and practice managers through in-person visits,
calls, emails, and scheduled check-ins to assess satisfaction and identify areas for
improvement.
• Collaborate with the marketing and leadership teams to develop thoughtful referring
provider gifts, educational materials, and resources to share during in-person visits.
• Promote AOMSC’s services, specialties, and new programs to enhance awareness
and increase referral volume.
• Partner with internal referral department to coordinate timely follow-up and ensure
an exceptional referral experience.
• Monitor referral trends and feedback and provide insights and recommendations to
leadership to support patient retention and growth strategies.
• Support credentialing processes and ensure referring providers have up-to-date and
accurate contact and practice information.• Assist in the onboarding of new providers by introducing them to referral sources
and highlighting internal resources and services.
• Stay informed about industry trends, competitor offerings, and community
physicians’ needs to identify opportunities for collaboration and outreach.
Requirements
• Bachelor’s degree in Healthcare Administration, Business, Marketing, or a related
field required; relevant experience may be considered in lieu of degree.
• Minimum of 2–3 years of experience in provider relations, physician outreach,
medical office coordination, or a similar role preferred.
• Excellent interpersonal, communication, and relationship-building skills.
• Ability to work independently and travel locally to meet with referring providers.
• Strong problem-solving skills and a proactive, service-oriented approach.
• Working knowledge of healthcare systems, referral processes, and medical
terminology.
• Proficiency in Microsoft Office Suite; EMR familiarity a plus.
