What are the responsibilities and job description for the Medical Assistant/Location Manager position at Any Lab Test Now - Indianapolis?
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Paid time off
Any Lab Test Now is a leading provider of direct-access lab testing services, allowing individuals to take control of their health by conveniently and affordably accessing a wide variety of lab tests without the need for a doctor's order. Our mission is to empower individuals to make informed health decisions and take charge of their well-being. Our walk-in retail franchise location is currently accepting applications for an energetic, customer-oriented leader to join our team!
Job Title: Location Manager / General Manager
Job Title: Location Manager / General Manager
Location: Fishers, IN
Employment Type: Full-Time
Reports To: Franchise Owner
Job Summary
The Location Manager is responsible for the overall daily operations of a retail laboratory storefront. This role requires a blend of clinical expertise, administrative leadership, and customer service excellence. You will ensure the facility operates efficiently while providing a high-quality experience for customers seeking clinical, DNA, and drug/alcohol testing.
Key Responsibilities
- Operations Management: Oversee day-to-day activities, including opening/closing procedures, inventory management, and maintaining a clean, professional retail environment.
- Staff Leadership: Train new Medical Assistants and Phlebotomists. Ensure all team members follow standard operating procedures (SOPs) and safety protocols.
- Clinical Duties: Perform phlebotomy and specimen collection (blood, urine, hair, saliva) for a wide range of tests. Ensure proper labeling, processing, and shipping to reference laboratories.
- Customer Service: Address customer inquiries, resolve complaints, and provide information about various testing options with confidentiality and discretion.
- Sales & Business Development: Drive revenue growth by identifying local business partnership opportunities (e.g., employer drug testing programs) and promoting wellness services to the community.
- Compliance: Maintain strict adherence to HIPAA, OSHA, and CLIA regulations to ensure patient privacy and workplace safety.
- Financial Oversight: Manage daily cash reconciliation, billing for corporate accounts, and monitoring the location’s budget and performance goals.
Qualifications
- Experience: At least 3 years of management experience, preferably in a healthcare or retail setting. A stable work history is required.
- Clinical Skills: Proficiency in phlebotomy.
- Certification: Certified Medical Assistant (CMA), Phlebotomy Technician (CPT), or similar clinical credential preferred.
- Soft Skills: Strong leadership, excellent communication, and a "customer-first" mentality.
- Technical Proficiency: Ability to learn and use specialized Laboratory Information Systems (LIS), standard office software, and computers.
Benefits
- Competitive salary and performance-based bonuses.
- Employee discounts on lab testing services.
- Opportunity for professional growth within a national franchise network.
- Matching 401K
- PTO
Salary : $22 - $25