What are the responsibilities and job description for the Information Technology Analyst position at Any Hour Group?
Position Summary:
The IT Support Analyst (Telecommunications Focus) provides front-line support for users across all subsidiary companies, with specialized responsibility for the management and lifecycle of corporate mobile devices. This role ensures reliable service for phones and tablets used in the field, maintains accurate device inventory, and assists with daily IT support tasks related to user accounts, hardware, and system access.
Key Responsibilities:
- Provide Tier 1–2 support for technical issues including Microsoft 365, Intune, network access, and endpoint troubleshooting.
- Administer mobile device lifecycle: activation, configuration, deployment, and retirement of Verizon-managed devices.
- Process requests for new lines, SIM swaps, suspensions, and insurance replacements through the Verizon enterprise portal.
- Maintain detailed inventory of devices and users; ensure accurate billing allocation and asset records.
- Assist in maintaining MDM (Intune) policies for mobile endpoints, ensuring compliance and security.
- Support ongoing migration projects (e.g., workstation Entra ID joins, Windows 11 upgrades, Intune enrollment).
- Communicate with branch locations regarding telecom or IT service updates.
- Document troubleshooting steps and resolutions in the IT ticketing system; contribute to knowledge base.
- Participate in after-hours or on-call rotation as required for high-priority issues.
Qualifications
- 2 years of experience in IT help desk, desktop support, or telecom administration role.
- Familiarity with Microsoft 365, Intune/Endpoint Manager, and mobile device management concepts.
- Strong attention to detail and ability to maintain accurate records.
- Excellent customer service skills and ability to communicate with both technical and non-technical users.
- Proficiency with Microsoft Excel or similar tools for tracking and reporting.
Preferred
- Experience administering Verizon enterprise accounts or similar carrier portals.
- Knowledge of scripting or automation for reporting (PowerShell, Excel formulas, Power Automate).
- Understanding of network fundamentals, MFA, and endpoint security best practices.