What are the responsibilities and job description for the Drains Service Technician position at Any Hour Group?
STRONGBUILT (NM)
Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!
Position Summary
As a Drains Service Technician, you'll be the person homeowners and business owners call when
something's not working right. You'll show up ready to figure out the problem and take care of it,
start to finish. Customer service is a big part of the job, not just the technical work, and how you
treat people matters just as much as the fix itself. We build our name in this community one job
at a time, in a career with real stability and room to grow.
Key Responsibilities
• Perform drain cleaning services using cable machines, hydro-jetting, and other industry tools
• Diagnose and resolve issues like blockages, backups, and slow drains
• Provide upfront pricing and estimates, and get customer approval before starting work
• Document notes, photos, and parts used for each job
• Educate customers on preventive maintenance and proper drain care
• Work with dispatch, customer service, and other technicians to keep jobs on schedule
• Follow safety protocols, company policies, and local plumbing codes
We Offer
• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term
disability insurance
Requirements
Education
• High school diploma or equivalent required
• Completion of plumbing-related training preferred
Experience
• 1-3 years of experience in drain cleaning or plumbing service required
Licenses/Certifications
• Valid driver's license with clean driving record required
Knowledge, Skills, and Abilities
• Strong mechanical aptitude and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and manage time effectively
Physical Demands and Conditions
• Ability to work in confined spaces, outdoors, and in varying weather conditions
• Lifting up to 75 lbs, bending, kneeling, and operating heavy equipment
Work Environment/Travel
• Field-based role requiring frequent travel to residential and commercial job sites
• May require evening, weekend, or on-call shifts
Ability to pass background check and drug screenin