Account Delivery Manager

Introduction:

This position requires someone with an End-to-End Ownership Mindset, Strong Customer Credibility & Executive Presence, Operational Excellence with a Value Lens, Ability to Lead and Scale High-Performing Teams, and Strategic Thinking with Execution Rigor. The Delivery Manager/ Account Manager will be responsible for overall accountability for successful project delivery, customer relationship management, business development, and people management.

Responsibilities:

• Accountability for successful delivery of all projects and engagement
• Conduct metrics-based health checks and take corrective actions
• Chair engagement steering committee and operational meetings
• Implement engagement improvement plans
• Oversee operations such as staffing, invoicing compliance, and contract renewals
• Establish and nurture customer relationships
• Contribute to business development and support RFP/pursuits
• Provide performance feedback to line managers
• Offer strategic project and program management guidance
• Motivate and mentor cross-functional project teams
• Resolve conflicts and escalate issues as needed

Requirements:

Required Skills:

• Delivery Manager
• Account Manager
• Leadership
• Management
• Mentorship
• Program Management
• Recruiting
• ROOT
• FOCUS
• Relationship Management
• Reporting
• Request For Proposal
• SDM
• Service Delivery
• Business Development
• Accountability

Preferred Skills:

• Experience with TCS, Wipro, Infosys, HCL, Deloitte, Accenture, Capgemini, Dell