What are the responsibilities and job description for the Customer Service Representative - 1st Shift - Athena Farms position at ANTONIO SOFO & SON?
Sofo Produce Co./Athena Farms – Forest Park, GA
Customer Service Representative - Day Shift
About The Position
Be part of a fast‑moving team that keeps restaurants stocked with fresh produce. As a Customer Service Representative, you’ll assist customers, process orders and returns, and handle simple office tasks. This role is perfect for someone upbeat, detail‑focused, and ready to jump into different shifts as needed!
What You Will Be Doing
- Handle customer inquiries and orders through phone, email, and text with fast, friendly service.
- Resolve issues, follow up on special requests, and communicate concerns to the right teams.
- Build strong customer relationships through clear, engaging communication.
- Enter orders and catch weights accurately, update invoices, and provide correct documentation.
- Prepare and stamp invoices before drivers depart.
- Promote new products and current specials to boost sales.
- Send daily reminder texts to customers who haven’t ordered.
- Maintain customer accounts by updating notes, delivery windows, order guides, and contact info.
- Check in on drivers, verify paperwork and payments, and ensure returns are properly documented.
- Assist with daily driver dispatching duties.
- Work closely with all departments to keep operations smooth and customer‑focused.
About You
- Highly detail‑oriented with strong organizational skills
- Able to understand priorities and consistently meet deadlines
- Strong communicator with a customer‑focused mindset
- Comfortable working through fast‑paced, changing, or high‑pressure situations
- Proficient with Microsoft Office and basic computer applications
- Ability to cover the night shift, as needed.
- Overtime is required based on business necessity.
- Prior experience in logistics and driver dispatch.
Compensation and Benefits:
- Starting Pay: $17.00 per hour
- Schedule: Monday, Tuesday, Thursday, Friday, Saturday
- 8:00 am - 4:30 pm
- Night shift coverage (as needed)
- 401(k) with company match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
We are an E-Verify Employer
Salary : $17