What are the responsibilities and job description for the Customer Service Relationship Coordinator - Toledo OH position at ANTONIO SOFO & SON?
Customer Service Relationship Coordinator
We’re looking for a relationship-driven professional to join our team as a Customer Service Relationship Coordinator. In this role, you’ll take ownership of customer payment accounts while building strong, trust-based relationships that support timely and successful collections.
You’ll serve as a key connection point between our customers and sales team—guiding smooth payment processes, resolving billing concerns, and turning challenging situations into positive experiences. If you thrive on communication, problem-solving, and making a real impact on both customer satisfaction and business success, this is a great opportunity to shine.
Primary Responsibilities
- Manage customer accounts and secure timely payments through proactive relationship building.
- Identify overdue accounts by reviewing financial reports and reaching out to customers with empathy and professionalism.
- Resolve payment issues and disputes by collaborating directly with customers and our internal sales team.
- Process customer credits and adjustments to ensure accurate billing and high customer satisfaction.
- Maintain detailed records of customer interactions, payment plans, and account statuses.
- Support the finance team by assisting with payment processing when needed.
About You
- Strong customer service and active relationship-building skills.
- Effective communication and negotiation skills with a positive attitude.
- Skilled in problem-solving and finding win-win solutions for payment delays.
- Familiarity with office software including Microsoft Office.
- Proficiency in data entry and basic numerical calculations.
Compensation and Benefits
- Competitive Hourly Rate
- Comprehensive Insurance Plans including Medical, Prescription, Dental, Vision, and Life Insurance
- Flexible Spending Account or Health Savings Account
- 401k with Company Match
- Paid Time Off - Vacation and Sick
- Work Schedule: Monday - Friday
- Employee Discount at Sofo's Italian Market