Front Desk Receptionist

Job Description

Receptionist

ABOUT ANTILLEAN MARINE SHIPPING CORP

Antillean Marine Shipping Corp is a trusted ocean freight carrier connecting Miami to the Caribbean, including Haiti, the Dominican Republic, Turks & Caicos and the Bahamas. As the company continues to grow under new leadership, we are focused on strengthening our brand presence, customer engagement, and community connection through consistent storytelling and marketing efforts.

Position Overview

The Receptionist serves as the first point of contact for visitors and clients, providing professional and friendly customer service while managing front desk operations. This role is responsible for answering calls, directing inquiries, scheduling appointments, and performing various administrative tasks to support daily office functions.

Key Responsibilities:

Front Desk & Customer Service:

• Greet and welcome visitors in a courteous and professional manner.
• Answer and direct phone calls using a multi-line phone system.
• Provide accurate information about the company, services, and office policies.
• Manage visitor logs and issue guest passes as needed.
• Other duties have applied.

Administrative Support:

• Maintain a clean and organized reception area.
• Sort and distribute incoming mail and packages.
• Assist with data entry, filing, and document preparation.

Communication & Coordination:

• Liaise between departments to ensure smooth office operations.
• Relay messages and forward inquiries to the appropriate personnel.

Technology & Systems Management:

• Operate office equipment, including printers, copiers, and fax machines.
• Maintain records and update internal databases as required.
• Assist with basic troubleshooting of office systems, such as email and scheduling software.
  

Qualifications & Skills:

Bilingual: English & Spanish

Education & Experience:

• High school diploma or equivalent
• 1-3 years of experience in a receptionist, administrative assistant, or customer service role.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with scheduling software and office management tools.
• Knowledge of phone systems and basic IT troubleshooting.

Soft Skills:

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Friendly, professional, and customer-oriented demeanor.
• Ability to handle confidential information with discretion.
• Adaptability and problem-solving skills in a fast-paced environment.

Work Environment & Physical Requirements:

• Ability to sit or stand for extended periods.
• Occasional lifting of office supplies or packages (up to 20 lbs).
• Comfortable working in a busy office environment with frequent interactions.
  

Employee Job Description Acknowledgement:

I acknowledge that I have received and reviewed the job description for my position as the Receptionist with Antillean Line.  I understand the duties, responsibilities, qualifications and expectations associated with this role.  I understand that this job description may be subject to change based on business needs and that additional duties may be assigned as necessary.

By signing below, I confirm that I have had the opportunity to review and seek clarification regarding my job responsibilities.

Employe Name: ________________________________

Employee Signature: ____________________________

Date: _____________________