Customer Relations Specialist

Position Summary:

Provide a needs-based analysis for every customer to present a variety of customized product options quickly and thoroughly. Represent Anthem Broadband in an honest, helpful, genuine, and professional manner while interacting directly or indirectly with customers. Always seek opportunities to present our services to potential customers. This position has the potential to move into a lead position.

Pay Range:

• $20.00 an hour or the higher of commissions

ESSENTIAL FUNCTIONS:

• Passionately driven to provide customers with internet and security for their home or business that meets their needs and budget.
• Enthusiastic accountability to exceed individual daily, weekly, annual sales goals while contributing to overall team growth.
• Efficiently and quickly build rapport with potential customers in order to close sales from both warm inbound transfers and strategically placed outbound calls.
• Maintain knowledge of all products, services, and prices.
• Accurately navigate multiple databases for sales processing and customer tracking.
• Strong understanding of innovative sales tactics and strategies.
• Confident, adaptable communicator able to effectively transition from presentation to close while building rapport and providing outstanding customer service every time.

COMPLEXITY:

• Actively listen to understand customer need and identify personality.
• Quickly adapt product presentation to the customer need and personality.

IMPACT:

• Enthusiasm to achieve individual sales goals with drive competition and passion while contributing to team culture and companies’ overall success.

Required Skills:

• 2-3 years of proven successful sales experience
• Advanced computer proficiency
• Excellent communication skills

Preferred Qualifications:

• Bi-lingual

Competencies Required:

• Problem solving skills: Investigates appropriate resources and involves partners when appropriate. Future oriented. Assesses what will help or hinder achieving organizational goals. Focuses on what is important.
• Interpersonal skills: Deals with others in a considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure.
• Accuracy: Draws on facts collected from a broad knowledge of organizational goals and processes.
• Adaptability: Corrects behaviors and communication style to meet the needs of a wide range of situations. Tackle obstacles appropriately. Comfortable with ambiguity.
• Reliability: Accountable to others; does what it takes to get the job done. Actions are consistent with words. Follows through on commitments. Exhibits exceptional integrity.
• Attitude: Displays commitment to the organization and to personal growth. Is self-motivated and able to motivate and inspire others. Asserts self appropriately to champion ideas. Tells the truth in a direct and constructive way.
• Initiative: Self-directs with a strong tendency for action. Leads the way to improve performance or processes. Displays keen interest in our customers and our organization.

Eligible Benefits:

• Health Insurance
• Dental and Vision
• Free internet package
• Paid time off
• Remote and Hybrid Work Opportunities

Disclaimer:

This Job Description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. This Job Description does not constitute a contract of employment and the organization may exercise its employment at-will rights at any time.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $30