What are the responsibilities and job description for the Help Desk Representative position at Antero Resources Corporation?
ESSENTIAL DUTIES & RESPONSIBILITIESGeneral description of main/primary duties and responsibilities of the job, aptitude, level of complexity, span of control, autonomy, decision making and judgement. It is central and necessary to the satisfactory performance of the job. Includes the following and other duties as assigned.Under general supervision, this position will:Receive, analyze, and respond to inquiries and requests for help with computer systems and mobile devices.Identify, triage, assign, and resolve problems received from all company users.Provide desk side support in cases where an issue cannot be resolved remotely.Document and escalate incidents when appropriate, while working with escalation points to provide accurate and necessary information.Use ITSM Tools effectively to track inbound incidents and communicate with End Users.Use, contribute to, and maintain the help desk knowledge base.Perform other duties as assigned.QUALIFICATIONSEducation, Experience, Licensure (minimum level required)High School Diploma or equivalent.CORE COMPETENCIESList and describe the required factors (i.e. knowledge, skills, abilities, software programs), that are needed for this role.A strong focus on customer satisfaction, responsiveness, and productivity.Ability to communicate clearly in verbal and written form with both non-technical users and technical.Understanding of IT functions to be able to describe technical procedures clearly.Basic understanding of computer equipment and peripherals, with a focus on how all peripherals operate and interact with the computer equipment.Competency in computer, networking, and mobile device technologies.High degree of flexibility, adapting to changing priorities and adjunct responsibilities.SUPERVISORY RESPONSIBILITIESFunctions as an individual contributor with no supervisory responsibilities.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Excludes occasional visitation to the field – reference Travel section.Office Related:Job is primarily performed in an office setting with exposure to computer screens and requires regular use of a computer, keyboard, mouse, and multi-line telephone system.The noise level in the work environment is usually quiet.Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.HOURS / SHIFTSRegular business hours.Available for on-call rotation and responsibilities on weekends and holidays for urgent issues or emergencies during off hours, as needed.PHYSICAL DEMANDSRegularly required to sit, stand, walk, and reach with hands and arms.Regularly lift, push, carry and/or move up to 30 pounds.Regularly be able to bend, stoop, crouch, etc.TRAVELApproximate amount of time.Minimal travel may be required to other locations. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Summary of Available Benefits*: Health Care eligibility including Medical & Prescription, Dental and Vision coveragesHealth Savings Account (HSA), Dependent Care FSA and Dependent Care FSA matchEmployer Paid Insurance: Basic Life and AD&D (employee, spouse, child), Short-Term and Long- Term Disability CoverageVoluntary Insurance: Life and AD&D, Accident, Long Term Care, Critical Illness, Hospital Indemnity, Pet Insurance, Legal ServicesEmployee Assistance Program (EAP)401(k) with employer matchingStudent Loan Repayment ReimbursementVacation, Personal Choice Days (PCD), Sick TimePaid Parental LeaveCompany paid HolidaysWellness ReimbursementSubsidized Parking and Public TransportationFinancial Well-being ProgramProfessional Membership ReimbursementEmployee Discount Programs*Benefits eligibility is dependent on the employee’s job classification. Effective date is the first of the month after the event date or the first of the month if the event date is the first of the month.
Salary : $65,000 - $75,000
