What are the responsibilities and job description for the Experienced Spa Office Administrator (Chinese Speaking: Mandarin or Cantonese) position at ANSO Med Spa?
Overview
Hey, beautiful! Anso Med Spa is seeking a highly motivated and professional individual to join our team. We are looking for a detail-oriented, experienced, and client-focused professional to join our team.
You’ll be the face of the spa and the operational lead, ensuring our daily flow is smooth, our clients feel special, and our team is supported.
Join us and play a key role in our team, right in the bustling heart of New York City!
Responsibilities
- Deliver white-glove service to every client: manage check-in/check-out, greet warmly, and ensure exceptional guest experience
- Oversee day-to-day spa operations, including scheduling, client flow, and staff coordination
- Lead and support the team: mentor aestheticians, assistants, and front desk staff to maintain high performance and professionalism
- Drive retail and service sales, providing product recommendations and service knowledge
- Manage booking systems and troubleshoot appointment issues
- Track and maintain inventory of retail products, treatment room supplies, and backbar items
- Prepare treatment rooms, restock supplies, and ensure consistent cleanliness and organization
- Resolve client concerns in a professional and solutions-oriented manner
- Ensure compliance with safety, sanitation
- Communicate daily updates with management and contribute to business development ideas
Qualifications & Skills Required
- Proven customer service experience, preferably in a spa or wellness setting
- Exceptional communication and conflict resolution skills
- Professional presentation with a client-first mindset
- Sales experience (upselling services and recommending products) is a major plus
- Highly organized, proactive, and able to multitask in a fast-paced, high-end environment
- Available to work weekends
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Employee discount
Experience:
- administrator/office manager: 2 years (Preferred)
Work Location: In person
Salary : $20 - $25