Roofing Service Manager

Roofing Service Manager

Overview

DO NOT APPLY UNLESS YOU READ BELOW AND MEET ALL OF THE REQUIRMENTS!

A well-established roofing company in the Phoenix area is seeking an experienced Roofing Service Manager to oversee the daily operation of a busy roofing service department.

This position is responsible for leading a small field service team, supporting customers through the service process, coordinating daily repair activity, reviewing job documentation, and helping ensure service work is completed safely, efficiently, and to company standards. The Service Manager will work closely with dispatch, customer service, technicians, vendors, and management to keep service calls moving and customers informed.

This is a hands-on leadership position. The Service Manager will be expected to run service appointments, inspect roofs, diagnose roofing issues, prepare repair estimates when appropriate, and determine when a repair may not be the best long-term solution for the customer. Recommendations must be made honestly and professionally, based on the condition of the roof and the customer’s best interest.

The role also includes direct oversight of service technicians. This includes reviewing daily schedules, confirming crews are prepared for their appointments, monitoring job progress, reviewing completed work, checking notes and photos in ServiceTitan, addressing callbacks or warranty concerns, and coaching technicians when expectations are not met.

A strong candidate will understand residential roofing service work, customer communication, field productivity, and the importance of accurate documentation. This person must be comfortable managing technician performance, reviewing labor hours, addressing idle time, confirming lunch and timekeeping accuracy, and ensuring overtime is approved before it occurs.

This position requires someone who can balance customer service, roofing knowledge, team leadership, organization, safety, and accountability. The successful candidate will help the department provide timely service, quality repairs, clear communication, and dependable follow-through for homeowners, HOAs, property managers, and internal staff.

Duties

• Lead the daily operation of the roofing Service Department.
• Manage and support service technicians assigned to roof repair, leak response, warranty, and maintenance work.
• Review the daily ServiceTitan schedule and coordinate with dispatch/customer service to keep appointments organized and customers updated.
• Run service appointments, inspect roofs, diagnose leaks or repair needs, and prepare repair estimates when appropriate.
• Determine when a repair is appropriate and when a larger repair or replacement recommendation may be in the customer’s best interest.
• Communicate professionally with homeowners, HOAs, property managers, vendors, technicians, office staff, and management.
• Monitor open jobs, incomplete work, callbacks, warranty concerns, and unresolved customer issues.
• Review ServiceTitan job records for clear notes, accurate job status, before/after photos, customer communication, and follow-up items.
• Confirm service crews are prepared with the tools, materials, and information needed for their assigned work.
• Monitor technician productivity, job progress, route efficiency, labor hours, lunch punches, idle time, and overtime.
• Ensure overtime is approved before it occurs and that technician time is recorded accurately.
• Inspect completed work as needed to verify quality, proper repair methods, and customer satisfaction.
• Coach, train, correct, and hold technicians accountable for workmanship, communication, documentation, safety, and productivity.
• Help ensure service trucks are stocked, organized, clean, and ready for common repair work.
• Promote safe work practices, including ladder safety, roof access, PPE, heat safety, and jobsite awareness.
• Work with management to review department performance, service volume, labor efficiency, callbacks, and customer follow-up.

Experience

• Roofing service, roof repair, or roofing field management experience required.
• Experience diagnosing roof leaks, repair needs, and common service issues.
• Strong working knowledge of residential roofing systems common in the Phoenix market, including tile, shingle, foam, coatings, and flat roofing.
• Ability to lead and manage service technicians or small field crews.
• Experience communicating directly with homeowners, property managers, HOAs, and internal office teams.
• Ability to prepare repair estimates and explain recommendations clearly and professionally.
• Comfortable using field service software for scheduling, job notes, photos, estimates, and job tracking.
• ServiceTitan experience preferred, but not required.
• Ability to review technician productivity, labor hours, documentation, and job completion details.
• Strong understanding of jobsite safety, ladder safety, roof access, PPE, and working in Arizona weather conditions.
• Valid driver’s license and acceptable driving record required.
• Ability to access roofs, inspect completed work, and support technicians in the field.
• Strong organization, follow-through, communication, and problem-solving skills.
• Commercial roofing service experience is helpful, especially with HOAs, property managers, maintenance accounts, or flat roof systems.
• Bilingual English/Spanish is helpful, but not required.

Pay: $56,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Roofing Service: 5 years (Required)

Language:

• English and Spanish (Required)

Work Location: Hybrid remote in Phoenix, AZ 85003

Salary : $56,000 - $75,000