What are the responsibilities and job description for the Phone Sales Associate position at Annie Aesthetic?
Phone Sales Associate – Deluxe Med Spa
Brea, CA (On-Site) | Full-Time
About Us
As a trusted name in non-invasive aesthetics since 2018, Deluxe Med Spa has been proudly serving clients across Southern California with advanced, personalized care. Our commitment to innovation and results-driven treatments has made us a go-to destination for those seeking injectables, laser therapies, and customized skincare solutions. At Deluxe, we foster a warm and inclusive environment where both clients and team members feel genuinely supported — and that starts with every single phone call.
The Role
We're looking for a Phone Sales Associate to be the first voice our clients and prospective clients hear. This is a dedicated inbound/outbound phone role focused on converting leads, following up on missed calls, and ensuring no opportunity falls through the cracks. You'll be based primarily at our Brea location (on-site 4 days/week) while supporting phone operations across multiple Deluxe locations.
This is a great fit for someone who thrives in a fast-paced, client-facing environment, loves the art of the sell, and wants to be part of a growing med spa brand.
Responsibilities
Brea, CA (On-Site) | Full-Time
About Us
As a trusted name in non-invasive aesthetics since 2018, Deluxe Med Spa has been proudly serving clients across Southern California with advanced, personalized care. Our commitment to innovation and results-driven treatments has made us a go-to destination for those seeking injectables, laser therapies, and customized skincare solutions. At Deluxe, we foster a warm and inclusive environment where both clients and team members feel genuinely supported — and that starts with every single phone call.
The Role
We're looking for a Phone Sales Associate to be the first voice our clients and prospective clients hear. This is a dedicated inbound/outbound phone role focused on converting leads, following up on missed calls, and ensuring no opportunity falls through the cracks. You'll be based primarily at our Brea location (on-site 4 days/week) while supporting phone operations across multiple Deluxe locations.
This is a great fit for someone who thrives in a fast-paced, client-facing environment, loves the art of the sell, and wants to be part of a growing med spa brand.
Responsibilities
- Answer and manage inbound calls in a timely, professional, and warm manner
- Follow up on missed calls, web inquiries, and leads with urgency — no lead left behind
- Convert prospective clients into booked appointments through consultative phone sales
- Coordinate scheduling and appointment booking across Deluxe locations using practice management software
- Maintain accurate documentation of client interactions, follow-ups, and lead status
- Collaborate with clinic managers and front desk teams across locations to ensure a seamless client handoff
- Track and report on lead volume, conversion rates, and call activity as requested
- Support outbound outreach for promotions, re-engagement campaigns, and appointment reminders
- Excellent English communication skills — written and spoken, required
- Proficiency in Mandarin Chinese — written and spoken, strongly preferred
- 1 year of phone sales, customer service, or reception experience; med spa, aesthetics, or healthcare setting preferred
- Confident, polished phone presence with natural sales instincts
- Strong organizational skills and ability to manage a high volume of calls and follow-ups
- Comfortable working across multiple locations and adapting to different team dynamics
- Proficiency with scheduling or CRM software (Zenoti experience a plus)
- On-site at Brea location minimum 4 days/week
- Available Tuesday–Saturday (no Monday scheduling)
- $18–20/hr DOE
- 401(k)
- Health insurance
- Paid time off
Salary : $18 - $20