Utility Operations Training Specialist (Program Specialist II)

This posting will be used to fill a Full-time, Safety-Sensitive,  Utility Operations Training Specialist (Program Specialist II) position in the Department of Public Works, Utility Operations. This is program management support work carrying out assignments in operational programs requiring knowledge of a range of program issues to perform recurring assignments involving standard principles and practices. 

NATURE AND VARIETY OF WORK

This position is responsible for the development and coordination of training in the area of Utility Operations. The incumbent will provide management support work, carrying out training and certification assignments that require knowledge of a range of program issues, and will perform recurring assignments involving standard principles and practices. The incumbent will coordinate with the Program Manager to assist Utility Operations employees in all areas of necessary training. This will include managing the classroom, virtual, and on-the-job training programs for all aspects of water and wastewater operations. This will include the EXCEL proficiency advancement program,  administrative, technical, and engineering staff development, outreach and educational programs, safety training, and future programs.

The majority of contacts are with employees in the same or other departments and agencies of the County government, State and Federal agencies, non-profit and private sector organizations, or citizens. The purpose of the contacts, which normally are of a cooperative nature with both parties working toward mutual goals, is for coordinating or resolving program operating problems and/or providing technical or subject-matter information.

An employee in this class utilizes knowledge of program management support and program subject matter principles, techniques, functions, regulations and procedures in carrying out a variety of standard assignments within a defined area of one or more programs. Assignments may also require knowledge of and skill in using computer and automated office technology. Some recurring contract monitoring responsibilities may be assigned to positions in this class appropriate to the level and type of other duties assigned. The employee independently plans and carries out the aspects of program implementation and resolves problems and deviations in accordance with policies and program practices. The supervisor reviews methods and approaches used in carrying out the program for conformance to policy and established requirements. The employee uses discretion and independent judgment in locating, selecting and applying the appropriate guidelines, references and procedures to respond to specific situations and may determine which of several alternative courses of action to use. The work involves a range of recurring problems and issues requiring the employee to decide on factors that must be identified and analyzed to determine relationships with existing criteria. Work output affects the social, physical or economic well-being of program participants or recipients of services.

The work is primarily sedentary, is performed in an office environment and presents no significant hazards. Employees may have supervisory responsibilities.

EXAMPLES OF DUTIES AND KNOWLEDGE, SKILLS AND ABILITIES: (Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.) 

• Provides support for and liaison with various citizens' committees, community groups, and advisory councils including preparation of meeting summaries, identification of issues requiring further action, and ensuring that requests from the public are handled in a timely and effective manner. 
• Develops and maintains a current listing of specific resource services available for individuals in the target population. 
• Provides program support by establishing and maintaining mechanisms/databases to track program activity; generate reports; process data; verify data or identify inaccuracies in data, and monitor changing trends and patterns. 
• Monitors specific or selected aspects of contracts and makes recommendations on the acceptability of program services; serves as a liaison between contractor and user agency by receiving complaints and resolving problems concerning contract performance or costs. 
• Determines eligibility for program service based on a review of application with supporting documentation, program regulations and guidelines and verification of data provided by applicant. 
• Assesses training and staff development requirements and designs programs to address such needs. 
• Prepares workload surveys and recommends changes in work distribution, assignment of functions, and other related matters. 
• Performs related duties as required. 

KNOWLEDGE, SKILLS, AND ABILITIES 

• Knowledge of the program areas related to the department/agency to which the position is assigned. 
• General understanding of applicable County, State, and/or Federal regulations and procedures, as required. 
• Knowledge of contract, administration, and monitoring, as required. Ability to prepare, interpret, and evaluate program proposals and modifications.
• Ability to communicate effectively, both orally and in writing. Ability to deal tactfully, effectively and equitably with people. 
• Ability to attend meetings or perform work at locations outside the office, if necessary. 
• Ability to develop training courses and curricula to be delivered personally and by others.

Graduation from an accredited four-year college or university with major course work in public or business administration or a related field (i.e. education and engineering); and two (2) or more years' experience in workforce development training programs, industrial training programs, or developing and conducting technical training for adults or another specialty area directly related to the specific position. 

NOTE: This position is confidential.

NOTE: This position is Safety Sensitive and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testing.

*Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States.

For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.

Have you attached the appropriate documentation to verify your education?

1). Experience in workforce development proficiency program administration.

2). Experience in the administration of a Learning Management System (LMS).

3). Proficiency using Google G-Suite applications, Canva, and Articulate software.

4). Experience working for municipal or local government water and wastewater utilities.

Salary : $69,127 - $134,279