Title Operations Training Specialist

Full-Time

Location: Annapolis, MD

Reports To:Director of Product Innovation and Training

SUMMARY:

The Title Operations Training Specialist ensures consistent, compliant, and high-quality workflow execution across Eagle Title. This role designs and delivers structured training programs, supports new hire integration, strengthens team competencies, and reinforces standardized processes across operational functions (pre-processing, processing, post-closing, underwriting, and support roles). The position blends instructional design, process coaching, compliance alignment, and continuous improvement to support both individual performance and overall operational excellence.

KEY RESPONSIBILITIES:

Training & Development

• Lead structured onboarding and ongoing training for both remote and in‑person learners across branches.
• Design engaging learning experiences (scenario-based practice, guided simulations, job shadowing, and LMS-enabled modules).
• Create and maintain training materials, SOPs, job aids, checklists, workflows, and system guides to drive consistency.
• Ensure all training content reflects company policies, ALTA Best Practices, underwriting guidelines, and applicable regulatory requirements (e.g., CFPB/RESPA).
• Partner with HR (onboarding), IT (systems and access), and Operations leadership to ensure training infrastructure supports long‑term skill development.
• Provide patient, individualized coaching and support for employees at all competency levels.

Process Consistency & Compliance

• Train teams on standardized workflows to ensure uniform execution across offices and functions.
• Monitor adherence to procedures and provide real‑time corrective coaching when deviations occur.
• Partner with Compliance, Accounting, and Operations to reflect current regulatory, financial, and documentation requirements in all materials.
• Support audit readiness by reinforcing documentation accuracy, file completeness, and policy‑aligned task execution.

Coaching & Support

• Deliver structured 1:1 and small‑group coaching to build mastery in systems, processes, and product lines.
• Administer skills assessments, identify gaps, and coordinate targeted retraining or refresher sessions.
• Serve as a dependable subject‑matter resource for workflow clarification, system navigation, and procedural questions.
• Provide constructive, actionable feedback focused on accuracy, consistency, quality, and productivity.

Continuous Improvement

• Establish feedback loops with trainees, managers, and leadership to refine training content and simplify workflows.
• Track training completion, certification milestones, and competency progression using agreed-upon scorecards.
• Support cross‑training to improve operational resiliency, promote internal mobility, and cultivate a flexible workforce.

QUALIFICATIONS:

Required

• Demonstrated passion for training, mentoring, coaching, and employee development.
• Exceptional attention to detail and a strong commitment to accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to break down complex processes into clear, structured, user‑friendly materials.

Preferred

• Background in adult learning, education, or instructional design.
• Experience building SOPs, job aids, and assessments; familiarity with LMS tools.
• Experience in the title industry, real estate services, mortgage operations, insurance, or other regulated, process‑driven industries.

Compensation Range: $65,000 – $80,000 annual base salary, commensurate with experience. 

This is a terrific opportunity to join a culture-oriented growth company. Eagle Title offers:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• Paid Time Off (PTO)
• Safe Harbor 401(k)
• Long‑Term Disability
• Employee Assistance Program (EAP)

Eagle Title is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ancestry, marital status, sexual orientation, gender identity, disability, genetic information, or any other protected status under federal or Maryland law.

Salary : $65,000 - $80,000