Assistant Business Office Manager / Medicaid Liaison

Assistant Business Office Manager / Medicaid Liaison

Aurora, OH | Full-Time

Work somewhere people stay for decades—because they’re treated like family.

Anna Maria of Aurora is a family-owned senior living campus with over 60 years of heart, stability, and care nestled on a beautiful, wooded 70-acre campus.

We are seeking an Assistant Business Office Manager / Medicaid Liaison to support the Business Office Manager and serve as the primary point of contact for Medicaid eligibility and application processes. This position plays an important role in maintaining billing accuracy, revenue integrity, and providing professional support to residents and families.

Benefits offered to Assistant Business Office Manager / Medicaid Liaison: Health, Dental & Vision Insurance; 401(k) with Company Match; Life Insurance; Accident and Disability Insurance; Identity Theft Protection; Pet Insurance; Paid Time Off and Holidays; Career Development Opportunities; Employee Appreciation Events; Ongoing Campus Celebrations; and more.

Key Responsibilities of the Assistant Business Office Manager / Medicaid Liaison:

• Serve as the facility’s primary point of contact for Medicaid applicants, residents, families, and representatives.
• Assist residents and families throughout the Medicaid application process, including gathering documentation, completing applications, and monitoring eligibility status.
• Track and manage all Medicaid pending cases to ensure timely approval and prevent revenue loss.
• Maintain detailed logs, correspondence, and follow-up tasks related to Medicaid applications, redeterminations, and level-of-care documentation (PAS/RR).
• Ensure proper completion and submission of necessary forms, including 9401s, verification requests, and spend-down documentation.
• Support admissions team in verifying coverage, calculating patient liability, and explaining payer sources to residents/families.
• Assist the Business Office Manager with daily billing, collections, and financial management tasks.
• Process and post payments, adjustments, and reconciliations accurately.
• Support month-end close, census reconciliation, and accounts receivable reporting.
• Prepare resident statements, review balances, and conduct follow-up to resolve outstanding accounts.
• Assist with private pay billing, trust accounts, payment plans, and financial counseling.
• Provide professional, compassionate assistance to residents, families, and staff.
• Clearly communicate financial responsibilities, payer requirements, and status updates.
• Work collaboratively with admissions, social services, clinical staff, and corporate teams to ensure accurate financial and clinical documentation.

Join a mission-driven, family-owned organization where people—and employees—truly matter. Apply today!

Required Qualifications of the Assistant Business Office Manager / Medicaid Liaison:

• High school diploma or equivalent.
• Experience in healthcare billing, Medicaid processes, or long-term care business office operations.
• Strong organizational, follow-up, and time-management skills.
• Excellent communication and customer service abilities.
• Proficiency with Microsoft Office (Excel, Word) and facility billing/EHR software.

Preferred Qualifications of the Assistant Business Office Manager / Medicaid Liaison:

• Associate's or bachelor’s degree in Accounting, Business, Healthcare Administration, or related field.
• Prior experience in a skilled nursing facility business office.
• PointClickCare Experience is a plus
• Working knowledge of Ohio Medicaid, ODM systems, MCO policies, and Level of Care (LOC) verification processes.