Program Analyst

The Program Analyst provides analytical and program support for the Veterans Transportation Program (VTP) at VA Ann Arbor Healthcare System. Responsibilities include assessing program development, managing fund control points, adjudicating transportation claims, coordinating with contracted vendors, and producing statistical reports and trend analyses to guide strategy and resource allocation. This position is located in the Office of the Chief, VTP, Ann Arbor, MI.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/11/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

• Note: You must submit a copy of your most recent personnel action / SF-50 dated less than 1 year old.

You may qualify based on your experience and/or education as described below:

GS-09

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and skill in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations. Knowledge of pertinent laws, regulations, policies and precedents which affect the use of program and related support resources in the area studied. Knowledge of the major issues, program goals and objectives, work processes, and administrative operations of the organization.
• OR
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related
• OR
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education as described above.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

MAJOR DUTIES

Program Administration & Organizational duties

• Incumbent is responsible for assisting in the administration of a program that provides transportation at government expense to beneficiaries and their attendants traveling to and from VA facilities and other locations for the purpose of examination, treatment or care.
• Analyzes and evaluates the effectiveness of administrative operations in meeting the established goals and objectives of VTP. Reviews, analyzes and evaluates proposed changes in mission, operating procedures, and delegations of authority affecting administrative operations. The incumbent serves as the key advisor to management and researches, evaluates, and links facts to solutions. Recommends appropriate actions to resolve various program support issues and develops program information and resource materials.

Data Collection & Tracking Support

• Incumbent regularly encounters problems and challenges that require analysis and resolution within an area of the program or functional specialty defined by management. Performs work involving the collection, compilation and/or tracking of data and statistical information in support of VTP operations. Assists in planning, review and reporting of data/statistical results of program/project studies. Establishes protocols for incoming data, organizes computerized data sets and retrieves computerized data. Performs a basic analysis of the data and generates a variety of reports.
• The employee analyzes feeder reports from various units preparing enrollment reports and designs detailed charts and graphs. Conducts special management studies requiring written presentations of findings, recommendations and justifications. The employee reviews work measurement functions to ensure basic reporting requirements and procedures are being followed and that reports provide clear and concise information. Maintains automated system of program-specific data to track suspense dates on items such as project milestones, progress reports, funding accomplishments, compliance strategies, etc. This includes various audits that are done on a monthly, quarterly or annual basis. This will include BT as well as the statistics and reports.

Contract Management

• The incumbent maintains at least Federal Acquisition Certification-Contracting Officer's Representative (FAC-COR) Level I certification, but preferably FAC-COR level II certification. Serves as FAC-COR for all contracts of the maximum level of complexity allowed by the level of FAC-COR certification the incumbent may obtain. Incumbent will create complex acquisition plans for new contracts based on knowledge of Federal Acquisition Regulations (FARs), budget and workload data, in-house staffing levels, and VTP goals and mission.
• Incumbent will possess in depth knowledge of the statements of work for new and existing VTP contracts and provide standard operating procedures, training, and guidance to internal and external users of contract services on how to utilize the contract or file formal complaints.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Preferred Specialized Experience: Prior experience in Veterans Transportation or Medical Transportation.

Work Schedule: Monday- Friday 8:00am - 4:30pm
Telework: Ad-hoc.
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst/PD067760
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Salary : $68,081