Information Specialist

The following FULL-TIME position posting will be open until Wednesday, June 3, 2026:

INFORMATION SPECIALIST

Pay Rate: $29.78

Six (6) Week Training Rate: $25.31/hour

Shifts are determined based on union seniority; evening and weekend work is likely

Employees in this job classification are members of the Transport Workers Union Local 171

HIRING PROCESS

May 20, 2026 to June 3, 2026 - Employment Applications

• Submit an Ann Arbor Area Transportation Authority Employment Application Form (online or paper), completed in its entirety by the posted deadline date.
• Apply online at www.theride.org
• Paper applications must be received in the AAATA office at 2700 S. Industrial Highway, Ann Arbor, MI 48104 by 5:00pm on the posted deadline date. Paper applications are available at the same address
• Faxed or emailed applications will not be accepted; late and incomplete applications will not be accepted

After June 3, 2026 - Interviews Will Begin

• Interviews will be granted to selected qualified candidates.
• Qualified candidates selected for an interview will be notified via email.
• Applicants who are not selected for an interview will receive notification they are no longer being considered.

JOB DESCRIPTION

POSITION PURPOSE AND OBJECTIVES:
Under general supervision, this position represents The Authority as a customer service ambassador to the public. Performs customer service activities at the Authority's facilities or designated locations throughout the Authority’s service area. Customer service activities include explaining or delivering information to customers, responding to customer questions, distribution of informational literature, sales of fare products, facilitating transportation arrangements for customers, booking and arranging for various paratransit services, record keeping, handling of lost and found articles, and other duties as assigned, in person, over the phone or through electronic communication means.

ESSENTIAL JOB FUNCTIONS:
WHEN WORKING AT TRANSIT CENTERS OR OTHER DESIGNATED SERVICE LOCATIONS

• Provides detailed information on AAATA services to the public in person, via telephone, in writing, or in print.
• Sells or distributes various fare products.
• Scheduling of ARide trips in accordance with customers’ desired times and the availability of service providers.
• Inputting ARide information on customers and providers into computer databases for schedule listing and retrieving listings as needed.
• Maintaining daily call logs and logs of no-shows, cancellations, and turn-downs; follow-up with customers and providers after trips have been completed.
• Maintain passenger files with necessary updates; fill in for other Information Specialists on vacation, sick leave, leaves of absence.
• Process mailings to clients, potential customers, and service providers. Identify and contact transportation providers as needed.
• Assists in training Information Specialists. Register and arrange for training of eligible clients.
• Reports public comments, suggestions, or criticisms regarding AAATA and its services to the Customer Service Officer.
• Assists in the issuance of AAATA ID cards including distributing and receiving application forms, taking pictures, and preparing cards.
• Opens and closes the information center and calls for assistance as necessary to maintain order.
• Performs general office duties as required.
• Maintains a cash drawer in accordance with Finance Department guidelines.
• Other duties as assigned or directed.

PHYSICAL & VISUAL ACTIVITIES:

• Constant periods of near and far visual acuity, depth perception, and field of vision.
• Constant periods of hearing and clearly speaking.
• Occasional periods of walking.
• Occasional periods of standing, squatting, climbing, kneeling, and reaching.
• Occasional lifting, carrying, pushing, and pulling of up to 10 lbs (associated with equipment, lost, and found articles, money bags, etc.)
• Fine motor skills and good eye/hand dexterity to:
• • Count, sort, and otherwise handle bills, script, tokens, and change.
  • Complete written documents and reports.
  • Manipulate safe combinations and/or keys.
  • Handle, swipe, and process credit cards.
  • Take ID photographs and issue identification cards.
  • Unlock/lock doors with keys, hexagonal wrenches, or toggle switches.
  • Answer or make telephone calls.

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS:

Occasional noise and frequent exposure to exhaust fumes from garage. Works in usual office environment.

SKILLS AND ABILITY:

• Ability to read and interpret documents and instruments.

• Ability to deal with, memorize and retain details.
• Analytical/problem solving ability.
• Ability to perform simple math calculations.
• Oral and written communication ability.

• Ability to work on multiple concurrent tasks with frequent interruptions.

• Ability to work under frequent stress.
• Effective team player.
• Ability to perform with minimal supervision.
• Ability to communicate effectively with the public.
• Typing speed of thirty-five (35) words per minute or greater.

MACHINES, TOOLS, AND EQUIPMENT USED:

Personal computer, calculator, telephone, fax, credit card machines, Microsoft Windows programs.

LICENSES/CERTIFICATION: NONE

• All Activities, demands, conditions and requirements relate to essential job functions unless marked with an asterisk which denotes linkage to marginal function(s).

Come work for TheRide! We are actively seeking an Information Specialist that will represent TheRide as a customer service ambassador to the public and help drive TheRide into the future! Apply today!