Information Specialist

The following FULL-TIME position posting will be open until Thursday, September 17, 2026:

INFORMATION SPECIALIST

Pay Rate: $29.78

Six (6) Week Training Rate: $25.31/hour

Shifts are determined based on union seniority; evening and weekend work is likely

Employees in this job classification are members of the Transport Workers Union Local 171

HIRING PROCESS

September 3 – September 17, 2026 - Employment Applications Accepted

• Submit an Ann Arbor Area Transportation Authority Employment Application Form online, completed in its entirety by the posted deadline date.
• Apply online at theride.org
• Late and incomplete applications will not be accepted.

After September 17, 2026 - Interviews Begin

• Interviews of qualified candidates will be conducted as applications are received.
• Qualified candidates selected for an interview will be notified via e-mail.
• Applicants who are not selected for an interview will receive notification they are no longer being considered.

JOB DESCRIPTION

POSITION PURPOSE AND OBJECTIVES:

Under general supervision, this position represents The Authority as a customer service ambassador to the public. Performs customer service activities at the Authority's facilities or designated locations throughout the Authority’s service area. Customer service activities include explaining or delivering information to customers, responding to customer questions, distribution of informational literature, sales of fare products, facilitating transportation arrangements for customers, booking and arranging for various paratransit services, record keeping, handling of lost and found articles, and other duties as assigned, in person, over the phone or through electronic communication means. 

ESSENTIAL JOB FUNCTIONS:

WHEN WORKING AT TRANSIT CENTERS OR OTHER DESIGNATED SERVICE LOCATIONS

·       Provides detailed information on AAATA services to the public in person, via telephone, in writing, or in print.

·       Sells or distributes various fare products.

·       Scheduling of ARide trips in accordance with customers’ desired times and the availability of service providers.

·       Inputting ARide information on customers and providers into computer databases for schedule listing and retrieving listings as needed.

·       Maintaining daily call logs and logs of no-shows, cancellations, and turn-downs; follow-up with customers and providers after trips have been completed.

·       Maintain passenger files with necessary updates; fill in for other Information Specialists on vacation, sick leave, leaves of absence.

·       Process mailings to clients, potential customers, and service providers. Identify and contact transportation providers as needed.

·       Assists in training Information Specialists. Register and arrange for training of eligible clients.

·       Reports public comments, suggestions, or criticisms regarding AAATA and its services to the Customer Service Officer.

·       Assists in the issuance of AAATA ID cards including distributing and receiving application forms, taking pictures, and preparing cards.

·       Opens and closes the information center and calls for assistance as necessary to maintain order.

·       Performs general office duties as required.

·       Maintains a cash drawer in accordance with Finance Department guidelines.

·       Other duties as assigned or directed.

Salary : $25 - $30