Senior IT Support Integrations Specialist

ABOUT THE JOB

The Senior IT Support, Integrations Specialist is a senior technical partner within our IT team, responsible for both supporting people and evolving the systems that enable their work. This role sits at the intersection of human experience and modern technology, ensuring our teams stay connected, productive, and empowered in an increasingly automated and AI-enabled environment.

This is not a traditional help desk role. You will balance high-touch, people-centered support with systems thinking, automation, and continuous improvement. You will serve as a trusted advisor to our creative teams while also helping shape how cloud platforms, SaaS tools, integrations, and emerging AI capabilities are thoughtfully introduced and adopted.

As a senior member of the team, you will act as the primary escalation point for complex support needs and a key contributor to how we modernize IT workflows and user experiences. You will collaborate closely with designers, architects, and operations teams to ensure technology supports the firm’s mission to inspire and empower people to explore beyond the expected.

This is a hybrid role with an expectation of being in-office a minimum of two days per week, ideally aligned with firm anchor days on Tuesday, Wednesday, and or Thursday. Three days in-office is encouraged to stay connected with project teams and the broader studio community. Occasional travel may be required, but is rare.

Introductions first

You

• You thrive at the intersection of technology and people.
• You enjoy solving complex technical challenges while keeping the human experience front and center.
• You bring patience, clarity, and empathy to every interaction, whether you are supporting an individual team member or designing a system-wide improvement.
• You see automation, integrations, and AI not as replacements for people, but as tools that reduce friction, improve consistency, and free teams to focus on higher-value work.
• You enjoy mentoring others, sharing knowledge, and elevating the capability of the whole team.
• You value collaboration, appreciate the flexibility of a hybrid schedule, and take pride in doing meaningful work that visibly improves how people work every day.

Us

• We are an award-winning Architecture and Interior Design firm working across Urban Living, Student Housing, Senior Communities, Healthcare, Hospitality, Workplace, and Retail. Beauty, creativity, and craft are core to who we are.
• We foster a collaborative, inclusive culture built on trust, curiosity, and shared accountability. We empower people to explore beyond the expected and believe that great technology should quietly support great work.
• We have studios in Seattle, Portland, and San Francisco, and we genuinely love what we do.

What you will do in this role

You will balance people support, systems stewardship, and innovation.

Specifically, you will:

• Serve as the senior escalation point for endpoint and application support across all offices, delivering calm, customer-focused resolutions
• Build strong relationships with team members, understanding how technology impacts their day-to-day work
• Troubleshoot complex hardware, software, identity, and collaboration issues across Windows, macOS, and Microsoft 365 environments
• Administer and continuously improve cloud and SaaS platforms with a focus on reliability, security, and usability
• Design and implement automation and system integrations using tools such as Power Automate, Workato, or similar platforms
• Explore and responsibly integrate emerging technologies, including AI-enabled tools, aligned with the firm’s digital transformation roadmap
• Identify workflow improvements that enhance consistency, reduce manual effort, and improve the overall employee experience
• Support hybrid meeting environments including Microsoft Teams Rooms and A/V systems
• Maintain clear documentation, onboarding resources, and knowledge articles that support transparency and self-service
• Mentor junior IT team members and model service excellence, curiosity, and continuous improvement

What you bring

• 7 or more years of experience in desktop support, IT systems, or endpoint services, ideally within Architecture, Engineering, or Construction
• Strong expertise across Windows 10 and 11, macOS, and Microsoft 365
• Experience with Active Directory or Entra ID, Microsoft Endpoint Manager Intune, and Teams administration
• Hands-on experience with automation and integration platforms such as Power Automate, Workato, or Zapier
• Comfort balancing technical depth with clear, empathetic communication
• Strong analytical and problem-solving skills paired with learning agility
• A people-first mindset with a systems-level perspective
• Familiarity with Egnyte, Autodesk Construction Cloud, or similar AEC platforms is a plus
• Relevant certifications such as CompTIA A , Microsoft Modern Desktop Administrator, or automation certifications are preferred

We offer

• Competitive starting base pay of $56,000 to $85,000 annualized, depending on experience, qualifications, and internal equity
• Eligibility to participate in the firm’s bonus program
• A collaborative, design-forward work environment with meaningful development opportunities
• A robust benefits package including fully employer-paid Medical, Dental, Vision, Short and Long-Term Disability, and AD&D
• Employee Stock Ownership Plan and 401(k)
• 16 days of PTO to start
• 10 paid Flex Holidays
• Voluntary benefits including Pet Insurance and Life Insurance