Experienced Veterinary Customer Service Representative

Experienced Customer Service Representative

Full-Time | Animal Medical Center Pinnacle Hills

Do you love helping people, working with animals, and interacting with clients in a fast-paced healthcare environment? We are seeking an experienced and compassionate Customer Service Representative (CSR) to join our growing team at our privately owned veterinary hospitals in Rogers, Arkansas.

This is an excellent opportunity for someone who enjoys customer service and making a meaningful impact on the lives of pets and their families every day.

Why Join Us?

We are a locally owned veterinary company with more than 30 years of serving Northwest Arkansas. What began as a single hospital has grown into three veterinary hospital locations with a team of more than 40 employees, including the addition of our newest hospital this year.

The New Hope location has been serving the community for over 30 years and is thriving under new ownership. We pride ourselves on maintaining the personal, family-oriented culture of a locally owned practice while offering the resources and opportunities of a larger organization.

Our hospitals provide comprehensive veterinary services, including:

• Digital radiography and ultrasound imaging
• Advanced digital CT imaging (at Pinnacle Hills location)
• Soft tissue and orthopedic surgery
• Dentistry and digital dental radiography
• In-house diagnostic laboratory services
• Wellness services
• Urgent care services

As a CSR, you'll play a vital role in creating a positive experience for both clients and patients.

Position Overview

The Customer Service Representative serves as the primary point of contact for clients while providing communication support for the entire team. This role combines hands-on client service with veterinary knowledge.

Client Service Responsibilities

• Welcome and assist clients and patients with professionalism and compassion
• Check patients in and out using veterinary software systems
• Process payments and manage billing transactions
• Communicate with clients via phone, email, text, and online scheduling platforms
• Educate clients regarding medications, products, and hospital services
• Assist with patient admissions, discharges, and appointment flow
• Obtain patient histories and assist with patient restraint when needed
• Support doctors and medical staff to ensure smooth daily operations

What We're Looking For

• Excellent customer service and communication skills
• Strong phone and computer proficiency
• Experience with Microsoft Word, Excel, and Windows-based systems
• Outstanding organization, attention to detail, and time management
• Ability to multitask and remain calm under pressure
• Dependable, self-motivated, and solution-oriented
• Ability to accurately handle financial transactions
• Team-focused mindset with a willingness to support coworkers
• Genuine compassion for both people and animals

Preferred Qualifications

• Previous veterinary customer service or veterinary hospital experience
• Knowledge of companion animal behavior and care
• Bilingual candidates are strongly encouraged to apply
• Additional education in veterinary medicine, communications, business, or related fields

Education

• High school diploma or equivalent required
• Additional education in veterinary, business, communications, or related fields preferred

Compensation & Benefits

Starting pay begins at $16.00/hour for candidates without veterinary-specific experience and increasesbased on experience and qualifications.

Full-time employees become eligible for benefits after a 90-day introductory period, including:

• Medical, dental, and vision insurance
• Short-term disability insurance
• 401(k) with employer matching
• Paid time off
• Substantial employee discounts on veterinary services, medications, diagnostics, boarding, and other pet care needs
• Opportunities for professional growth within a growing multi-hospital organization

Schedule

• Four days per week
• Typical shifts between 7:00 AM and 5:30 PM
• One consistent weekday off
• Rotating Saturday shift from 8:00 AM to 12:00 PM

Join Our Team

If you're passionate about customer service and enjoy working with animals we'd love to hear from you. Join a stable, locally owned organization with deep roots in the community, a supportive team culture, meaningful opportunities for growth, and a commitment to exceptional patient and client care.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16