What are the responsibilities and job description for the Veterinary Client Service Representative position at Animal Medical Center of Marquette?
Veterinary*Veterinary Medicine*Veterinary Receptionist*
Animal Medical Center of Marquette – Marquette, MI
Privately owned Fear Free Certified AAHA-accredited No weekends, holidays, or on-call
Make every canine & feline visit stress-free from “Hello” to “See-you-soon”
Animal Medical Center of Marquette (AMC) is a small-animal, companion-animal, general-practice veterinary hospital serving the Upper Peninsula. We’re searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage urgent calls, and keep our Cornerstone schedule running like clockwork—while delivering Fear Free, low-stress client and veterinary care.
What sets our animal hospital apart
- Predictable schedule: Monday–Friday, no weekends, holidays, or after-hours emergencies
- Competitive pay: $16.50–$18 /hr (40 hrs/week) annual performance reviews
- Health-insurance stipend retirement plan with employer match
- Uniform allowance and generous employee discounts on veterinary services, flea/tick & heartworm meds, nutrition, and retail
- Paid time off so you can hit the trails, slopes, or shoreline of Lake Superior
- Work in a privately owned hospital where your ideas reach the doctors’ ears—fast
Core duties
- Warmly greet pets and pet parents, collect medical histories, and verify vaccination status
- Schedule wellness exams, urgent-care appointments, dental cleanings, surgeries, ultrasounds, digital radiography, and laser therapy in Cornerstone veterinary practice-management software
- Answer a busy multi-line phone system, triage emergencies, refill prescriptions, process pharmacy requests, and route messages to DVMs, veterinary technicians, and veterinary assistants
- Generate and explain treatment plans/estimates, process invoices, apply discounts, and balance daily cash drawers
- Maintain accurate electronic medical records (EMRs), SOAP notes, lab results, and imaging files
- Coordinate pet admissions/discharges, anesthesia/surgery consent forms, vaccination certificates, heartworm prevention, flea & tick prevention, parasite control, and microchip registration
Must-have qualifications
- 2 years client-service experience (any industry)
- Master multitasker who stays calm in a high-volume setting
- Polished written & verbal communication and empathy for anxious clients
- Consistently positive, solutions-oriented attitude and a proven record of being a collaborative, can-do team player
- Ability to stand, kneel, or lift up to 40 lbs to assist with patient handling
Nice-to-have extras
- 2 years as a veterinary receptionist / client care specialist / veterinary CSR
- Previous work in an AAHA-accredited or Fear Free Certified Practice
- Fluent in veterinary terminology, vaccine schedules, prescription diets, preventive medicine, and common canine/feline medications
About Animal Medical Center of Marquette
Our Fear Free, AAHA-accredited hospital provides preventive care, internal medicine, soft-tissue & orthopedic surgery, dentistry, digital X-ray, abdominal & cardiac ultrasound, in-house laboratory diagnostics, therapeutic laser, and urgent care to the Marquette community. Our team is united by the mission: “Exceptional treatment with compassionate care for pets and their families."
Ready to join the team?
- Click “Apply on really.”
- Upload your résumé and a brief cover note telling us why veterinary client service is your passion.
- Qualified candidates will receive a phone screen within three business days, followed by an on-site meet-and-greet with our doctors and support crew.
AMC of Marquette is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees, clients, and pets.
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
- Retirement plan
- Uniform allowance
Work Location: In person
Salary : $17 - $18