Veterinary Group Practice Manager

Veterinary Group Practice Manager

We are a full service veterinary medical facility with two full-service clinic locations in Chattanooga, TN. The professional and courteous staff at Animal Clinic Downtown & Animal Clinic East seek to provide the best possible medical, surgical, and dental care for our highly valued patients. We go above and beyond to meet the strict requirements of AAHA, The American Animal Hospital Association, to maintain our accreditation for caring for companion animals. AAHA accreditation is sought voluntarily by only 15 percent of North American veterinary practices, and we are proud to be one of them!

Position Overview

The Group Practice Manager reports directly to the Regional Director Operations (RDO) to lead and manage a small group of hospitals and ensure the quality of medical care, unmatched client experience, associate engagement, and maximum productivity of the hospital team. The Group Practice Manager builds a long-term relationship with the hospital teams and clients. The Group Practice Manger partners with the RDO to support their teams, and Medical Directors (if applicable) to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve the medical quality, client experience and business performance of the hospitals.

Essential Duties and Responsibilities:

• 
  Partner with the Team Leads (if applicable) and Medical Directors to manage the hospitals as role models and champions of United Veterinary Care’s brand to provide consistent high-quality care and unmatched client experience to the most pets and clients and to maximize efficiency, productivity, and profitability.

• Train the team on hospital guidelines and practices and supervise and train teams to ensure compliance.

• Identify potential obstacles or opportunities and formulate solutions to remove barriers in operations that would impede the teams from delivering excellent care and experience.

• Work with Team Leads to develop SMART goals that align with hospitals’ strategy.

• Provide effective communication between the hospital teams, clients, RDO, RVP-CO and Support Center teams.

• Provide training and support on UVC systems, technology, and support functions.

• Provide coaching, mentorship, and training on “unmatched” client experience in the hospitals.

• Build collaborative relationships, including strong professional relationships with UVC team members, clients, and community.

• Develop annual planning, budgeting, and goals for hospitals productivity levels in partnership with Support team, RDO and hospital leadership.

• Consistently and regularly communicate with RDO and RVP-CO

• Create a meeting cadence to support the Team Leads and leadership of the hospitals you support

People/Human Resources

• 
  Coaching/Performance Improvement and Performance Development

• • Support Team Leads on all performance conversations/coaching for all Para staff.

  • Partner with MD/RDO/RVPCO/People Advisor in those conversations for all Doctors.

  • Partner with RDO and People team on Performance Improvement Plans (PIPs), Performance Coaching (PCs) and terminations.

  • Keep RDO/People informed on ongoing coaching and PIPs, as well as escalating performance/conduct concerns

  • Partner with RDO/RVP-CO on yearly performance reviews of the hospital leadership team

  • Establish development plans for the Team Leads and partner with RDO/People on execution

• 
  Hiring/Training

• • Support Team Leads on a comprehensive onboarding and training plan for all staff

  • Submit HelpDesk tickets for open roles in the hospitals and support Team Leads with hiring and interviewing

  • Support Team Leads on taking budget into account when electing to hire and when scheduling training time

• 
  Dayforce - Schedule/Staffing/Payroll

• • Ensure the hospital is working within their labor budget.

  • Ensure payroll is accurate and all PTO is approved and tracked appropriately.

  • Approve Para Schedule and ensure Team Leads have their para schedules in Dayforce a minimum of 3 weeks out and the DVM schedule 3 months out

  • Support Team Leads for payroll and all Dayforce entries as a backup

  • Ensure Team Leads are working appropriate hours in hospital to ensure appropriate support

Operations and Medicine

• • 
    Client Experience

  • • Support hospitals with any client concerns

    • Support Practice Coordinators and Inform RDO if PLIT/legal concerns or on complex complaints, including RVP-COs and MD on complex medical complaints.

    • Manage online communication platform/reminder system

  • Marketing

  • • Drive marketing initiatives for the practice

    • Provide direction and support to the Practice Coordinators on marketing, social media, and online presence

    • Ensure that online reviews are answered within one week

    • Support Team Leads on NPS scores

    • Support Team Leads on keeping website content up to date

  • 
    Inventory

  • • Support Team Leads on ordering processes that support patient care and stay within COGs budget

    • Support Team Leads on inventory counts as scheduled

    • Review/approve hospital invoices in Coupa over $5k.

    • Ensure that Accounts Payable and Accounts Receivable are managed

    • Accountable in conjunction with hospital leadership team for financial performance of the hospital and adherence to budget

    • Monitor Divvy spend for the hospitals and ensure that all receipts and coding happen by the end of the month

  • UVC

  • • Communicate UVC initiatives and plans to the hospitals, implementing them in a timely manner as agreed upon with RDO

    • Attend UVC meetings

    • Support Team Leads on keeping tickets updated and communication moving until closed, update RDO if there are any problems or lack of resolution

Qualifications/Requirements:

• Certified Veterinary Practice Manager (CVPM); or bachelor’s degree in business administration or related field preferred.

• A minimum of 5 years’ experience in medical care facility operations management is preferred.

• Knowledge of sales and marketing techniques.

• Human Resources skills.

• Thorough knowledge of the veterinary profession including terminology is preferred to effectively communicate.

Benefits:

• Short Term Disability paid for by employer

• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family

• Company Sponsored Employee Assistance Program (Headspace)

• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment

• Kaiser/UMR Insurance Plans with multiple options

• Flexible Spending Account or Health Savings Account options

• United Healthcare Dental Insurance; includes a 100% paid premium option for team members

• United Healthcare Vision Insurance options

• Long Term Disability option

• Progyny-Fertility and Family Building Support (up to $10,000)

• Team Member Discounts for Pet Care

• Paid time off-inclusive of sick, personal, and vacation

• LGBTQIA support with FOLX HEALTHCARE (if UMR enrolled)

• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)

• Referral Bonus Program

• DailyPay on Demand

Chattanooga has a lot to offer and if you're a nature lover or an art enthusiast, you might just fall in love with this city's charm and friendly vibe! Nestled in the picturesque Appalachian Mountains, Chattanooga, Tennessee, has captured the hearts of both residents and visitors alike with its stunning natural beauty, thriving arts scene, and variety of outdoor activities. The most prominent natural features in and around Chattanooga are the Tennessee River and the surrounding mountains. The Tennessee River is impounded by the Chickamauga Dam north of the downtown area.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

We'd love to meet you! Whether it’s this practice or one of the other practices in our community, we'd love to have the privilege of empowering you to practice the pet care you want, the way you want, where you want. If this sounds like a great career option for you, please apply.

United Veterinary Care (UVC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. UVC is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled.