Field Service Engineer - Founding Team

Field Service Engineer – Founding TeamARES Scientific| Accelerating medical breakthroughs with innovative solutionsSome engineers design systems. Others install and maintain them.This role does both while helping build an entire service organization from the ground up.At ARES Scientific, we partner with leading hospitals, universities, and research institutions to design and deploy the laboratory infrastructure that powers modern science. From high-performance cold storage systems and laboratory washers to pathology equipment and automation platforms, we help create the environments where discovery happens.Every installation we complete supports scientists and clinicians working on the next generation of medical breakthroughs.As ARES continues to grow, we are launching a Field Service Department to support the sophisticated systems we install across research and clinical environments.We’re looking for a Field Service Engineer who enjoys solving technical problems in the real world — someone who thrives in the field, works well with their hands, and wants to help build the standards and systems of a new service organization.This is not a ticket-driven service role. This is a builder role.The Team You’ll JoinWhile ARES Scientific is launching a new Field Service Department, you won’t be starting from scratch.You’ll work alongside a senior Service Technician who has been with the organization for over 15 years as well as a Director of CX who has been leading technical installations for the same amount of time, bringing deep experience with laboratory environments, equipment logistics, and customer relationships.Together, you’ll combine institutional knowledge with new engineering capabilities to help build a modern service organization that supports leading research and clinical facilities around the world.What You’ll DoLead Equipment InstallationsLead installations of Optimice systems and laboratory infrastructurePerform mechanical assembly, system alignment, and installation verificationCoordinate installation logistics with customer facilities teamsConduct system commissioning and client walkthroughsTechnical Site AssessmentsPerform site evaluations and layout verificationReview facility drawings and installation plansCoordinate with contractors, facilities teams, and project managersClient Training & SupportProvide post-installation training and operational walkthroughsSupport clients during equipment startup and integrationEnsure installations meet ARES quality and safety standardsHelp Build the Service OrganizationContribute to developing ARES Scientific’s service capabilitiesHelp establish service standards, documentation, and installation protocolsSupport expansion into servicing: Mopec pathology equipment Steelco washers and sterilization equipment Visron automation systems Field OperationsTravel to customer sites for installations and service visitsMaintain installation tools and service equipmentDocument installations and provide technical feedback to internal teamsQualificationsRequiredBachelor’s degree in Mechanical Engineering, Biomedical Engineering, Electrical Engineering, or a related technical field (or equivalent experience)3 years of experience in field service, equipment installation, or technical engineering rolesStrong mechanical aptitude and hands-on technical skillsAbility to read technical drawings, layouts, and installation plansStrong problem-solving and troubleshooting abilityExcellent communication and client-facing skillsPreferred ExperienceExperience working with:Laboratory or medical equipment installationsSterilization equipment or washersLaboratory automation systemsPathology equipmentBiomedical or research environmentsHospital or university laboratory facilitiesTravel RequirementsTravel required for installations and service workEstimated 30–60% travel, depending on project loadWhat Makes This Role UniqueHelp build ARES Scientific’s service organization from the ground upWork directly with top hospitals, universities, and research institutionsInstall advanced laboratory and medical equipmentCombine hands-on engineering with real-world problem solvingOpportunity to grow into Senior Field Service Engineer, Regional Service Lead, or Service ManagerAbout ARES ScientificARES Scientific provides innovative laboratory infrastructure solutions that support cutting-edge medical research and clinical work. Our systems are used by leading institutions around the world to improve laboratory performance, reliability, and efficiency.By helping laboratories operate at their best, we play a small but important role in accelerating the scientific discoveries that improve human health.If you’re energized by solving real-world engineering challenges and helping build something meaningful, we’d love to hear from you.The First 12 Months in This RoleFirst 90 DaysLearn ARES Scientific’s equipment portfolio and installation proceduresSupport installations and begin participating in field deploymentsWork closely with the senior service technician to understand operational workflowsAssist with site assessments and installation preparationMonths 3–6Begin leading Optimice rack installationsConduct client walkthroughs and operational trainingSupport installation planning and project coordinationHelp improve installation procedures and documentationMonths 6–12Become a primary technical lead for installationsHelp expand ARES service capabilities across additional equipment platformsContribute to building the foundation of ARES Scientific’s service departmentBy the end of your first year, you will have helped establish the operational foundation of a growing service organization supporting laboratories around the world.A Day in the LifeNo two days look exactly the same, but a typical week might include:Monday — Installation PlanningReview project layouts and site drawings for an upcoming laboratory installationCoordinate logistics with the customer’s facilities teamPrepare installation tools, equipment, and materialsTuesday–Wednesday — On-Site InstallationTravel to a hospital or research facilityLead the installation of an Optimice storage system or laboratory infrastructurePerform mechanical assembly, alignment, and system verificationWork directly with lab managers, facilities teams, and contractorsThursday — Commissioning & Client TrainingComplete system checks and commissioningConduct a client walkthrough and operational trainingEnsure the system is fully operational and ready for laboratory useFriday — Service DevelopmentDocument installation insights and improvementsHelp refine ARES installation procedures and service protocolsCoordinate upcoming installations and future service opportunitiesSome weeks will involve travel to new research facilities all over the world, problem-solving unexpected challenges in the field, or learning new equipment platforms. Other weeks may focus on planning, training, and improving service processes as ARES Scientific’s service department continues to grow.Compensation·         Base Salary - $80k - $120k·         Annual Performance Bonus – 5 – 10% of salary  o   Service revenue growtho   Customer satisfactiono   Installation efficiency·         Travel Compensationo   Hotels – Marriott properties paid by the company. Points held by the employee.o   Flights – Company paid. Points held by the employee.o   Mileage – IRS Rate (~0.67 mile)·         Tools and Equipment Packageo   $4k - $8k budget·         Sales Finder’s Fee – Variableo   Finder’s Fee for sales assistance on site.·         Health Insuranceo   HSA insurance plan. 70% covered by employer for employee portion. 50% paid for spouse and dependent·         Retiremento   Safe Harbor 401k match offered·         Disabilityo   Short and long-term paid by the company·         Retention Bonuso   Founding Service team members receive a $10k retention bonus after 3-years.

Salary : $80,000 - $120,000