Field Service Technician - Founding Role

Field Service Technician – Founding Role 

ARES Scientific | Accelerating medical breakthroughs with innovative solutions 

Some people design systems. 

Others install and maintain them. 

This role does both while helping build an entire service organization from the ground up. 

At ARES Scientific, we partner with leading hospitals, universities, and research institutions to design and deploy the laboratory infrastructure that powers modern science. From high-performance cold storage systems and laboratory washers to pathology equipment and automation platforms, we help create the environments where discovery happens. 

Every installation we complete supports scientists and clinicians working on the next generation of medical breakthroughs. 

As ARES continues to grow, we are launching a Field Service Department to support the sophisticated systems we install across research and clinical environments. 

We're looking for a Field Service Technician who enjoys solving technical problems in the real world — someone who thrives in the field, works well with their hands, and wants to help build the standards and systems of a new service organization. 

This is not a ticket-driven service role. This is a builder role. 

While ARES Scientific is launching a new Field Service Department, you won't be starting from scratch. 

You'll work alongside a senior Service Technician who has been with the organization for over 15 years, as well as a Director of CX who has been leading technical installations for the same amount of time, bringing deep experience with laboratory environments, equipment logistics, and customer relationships. 

Together, you'll combine hands-on field expertise with institutional knowledge to help build a modern service organization that supports leading research and clinical facilities around the world. 

ARES Scientific provides innovative laboratory infrastructure solutions that support cutting-edge medical research and clinical work. Our systems are used by leading institutions around the world to improve laboratory performance, reliability, and efficiency. 

By helping laboratories operate at their best, we play a small but important role in accelerating the scientific discoveries that improve human health. 

If you're energized by solving real-world technical challenges and helping build something meaningful, we'd love to hear from you. 

By the end of your first year, you will have helped establish the operational foundation of a growing service organization supporting laboratories around the world. 

Some weeks will involve travel to new research facilities all over the world, problem-solving unexpected challenges in the field, or learning new equipment platforms. Other weeks may focus on planning, training, and improving service processes as ARES Scientific's service department continues to grow.