What are the responsibilities and job description for the Customer Service Representative position at Animal Care Services?
Schedule:
F/T (40 hours/wk.) or /P/T
Monday to Friday
Weekend availability
Some holidays
Salary
Starting from $16.90 /hr.
Description
Animal Care Services is looking for an enthusiastic, experienced front desk client service representative (CSR) to join our team of dedicated and compassionate individuals. We are a full-service veterinary practice, boarding and grooming facility offering pet care to the residents of Norco and surrounding areas. At Animal Care Services we believe that to succeed, the team must be supported. A team that feels valued is readily able to focus their energy on patient health and well-being and the elevation of customer experience. We believe in work-life balance, team cohesiveness, and opportunities for professional growth.
What you can expect from us:
· An environment where your input is sought and respected.
· An incredible benefits package, which includes paid vacation and sickness, health, vision, dental, 401k, and complimentary life insurance (F/T only)
· Generous continuing education (CE) and uniform allowance.
· Company sponsored EAP program.
· Personal Pet Discounts.
· Enriched work-life integration.
What we expect from you:
• Be punctual.
• Have exceptional communication skills.
• Maintain a professional attitude, exhibit a cheerful personality, and have the ability to demonstrate empathy and compassion to our clients no matter what the situation.
• Promote a collaborative, supportive, working environment and encourage the value of teamwork to maintain cohesiveness and personal growth.
• Be a competent multi-tasker with excellent time-management skills and be able to handle stress and pressure in a fast-paced environment with poise and tact.
• Be knowledgeable and proficient in all front office procedures including patient triage.
• Be familiar with practice management software and in-house documents.
• Emulate the practice’s objective of exceeding client service expectations and gold standard customer service.
• Be able to sit at a desk, bend, stoop, squat, stand, walk frequently, work in a noisy environment, and tolerate obnoxious smells such as disinfectant, dog/cat bodily discharge odors.
• Participate in regularly scheduled team meetings.
Responsibilities:
• Become familiar with and follow established policies and procedures, maintain a strong work ethic, be professional, respectful, and work with a collaborative, supportive attitude to promote teamwork, and encourage coworkers to do the same.
• Prioritize customer service and offer ‘white glove’ customer care.
• Answer phone calls, perform telephone triage and respond promptly to voicemails and emails.
• Make veterinary appointments and boarding reservations.
• Complete check in/check out, manage monetary transactions and end of day procedures.
• Prepare veterinary/boarding documents.
• Create estimates and invoices.
• Perform routine office work which includes scheduling, filing, copying, and additional projects as delegated by the Front Office Lead/Supervisor.
Qualifications
High School Diploma
Previous work experience as a receptionist in a veterinary practice: 1 year (required)
Customer Service Certification (required)
Salary : $17