Receptionist/Administrative Assistant

Position Overview

We are seeking a professional, organized, and customer-focused Receptionist / Administrative Assistant to join our Property Management team. This position serves as the first point of contact for residents, property owners, vendors, prospective tenants, and visitors while providing administrative support to ensure the efficient operation of the office.

The ideal candidate is detail-oriented, dependable, and capable of managing multiple responsibilities in a fast-paced environment. This role is essential in maintaining positive resident relations, supporting leasing activities, and ensuring smooth day-to-day office operations.

Front Desk & Resident Relations

• Greet residents, prospective tenants, property owners, vendors, and visitors in a professional and welcoming manner.
• Answer and direct incoming phone calls, emails, and inquiries promptly and professionally.
• Provide excellent customer service and assist with resident concerns and general office inquiries.
• Receive, sort, and distribute incoming mail and deliveries.
• Maintain a clean, organized, and professional reception area.

Property Management Support

• Assist with resident and tenant communications.
• Respond to prospective tenant inquiries and schedule apartment showings.
• Support leasing activities, including application processing and document collection.
• Assist with lease renewals, notices, and resident correspondence.
• Coordinate maintenance requests and communicate updates between residents, vendors, and management.
• Maintain accurate resident, vendor, and property records.
• Assist with move-in and move-out documentation and procedures.
• Support resident retention efforts through excellent customer service and timely follow-up.

Administrative Duties

• Perform data entry and maintain electronic and physical filing systems.
• Scan, upload, and organize resident and property management documents.
• Prepare letters, notices, reports, and other office correspondence.
• Schedule appointments and maintain management calendars.
• Monitor office supply inventory and place orders as needed.
• Follow up on assigned tasks to ensure timely completion.
• Assist with special projects and general office duties as assigned.

Qualifications & SkillsRequired Qualifications

• Previous experience in a receptionist, administrative assistant, property management, or customer service role preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional demeanor and strong work ethic.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience with AppFolio or other property management software.
• Knowledge of leasing procedures and property management operations.
• Bilingual in English and Spanish preferred.
• Experience coordinating maintenance requests and vendor communications.

Why Join Us?

Join a dedicated property management team committed to providing exceptional service to residents and property owners. We offer a professional and collaborative work environment where your organizational skills, customer service abilities, and attention to detail will play an important role in the success of our operations and the satisfaction of our residents.

Pay: From $22.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $22