IT Support Tier1+/Tier2

Support Engineer (Tier 1 /Tier 2, DOE)

Tacoma, WA – Hybrid Remote Local Onsite

Company Overview

AngelCom IT Services is a growing Managed Service Provider (MSP) supporting small to medium-sized businesses

throughout the Puget Sound region. We provide both remote and onsite IT support and are looking for a motivated,

client-first Support Engineer to join our team.

Technologies Supported

• Windows desktops & servers

• Microsoft 365 administration

• Microsoft Azure services

• SonicWall firewalls & network security

• VoIP services

• Line-of-business applications

• Occasional macOS support

Responsibilities

• Install, configure, and support PCs, servers, and networking equipment

• Troubleshoot local/remote server, workstation, and network issues

• Create and manage users, groups, email services (M365, Exchange, Google Workspace)

• Provide excellent customer service via phone, email, and onsite visits

• Prepare equipment and complete bench work as needed

• Help customers understand solutions without overselling

• Document work clearly in our ticketing system

Required Skills

• Windows Server, AD, DNS, DHCP, Group Policy

• Windows desktop OS troubleshooting

• Firewall/security experience

• Strong communication skills

• Reliable vehicle & valid driver’s license

• Independent learner & team collaborator

• High integrity and professional presence

Physical Requirements

• Lift and transport IT equipment

• Work under desks or tight spaces

• Sit for extended periods for remote support

Compensation & Benefits

Tier 1 : $25–$30/hr DOE (Approx. $52k–$62k annually)

Tier 2: $30–$45/hr DOE (Approx. $62k–$94k annually)

Benefits:

• Signing bonus after 60 days

• Employee healthcare after 60 days

• 401(k) with 3% employer match

• Work-from-home flexibility

• Paid holidays & PTO

• Travel reimbursement

• Certification support

Preferred Certifications

• CompTIA A , Network , Security

• Microsoft AZ-900, MS-900, AZ-

Job Type: Full-time

Pay: $25.00 - $40.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to commute/relocate:

• Tacoma, WA 98466: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 2 years (Required)

Language:

• English (Required)

Ability to Relocate:

• Tacoma, WA 98466: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $52,000 - $62,000