IT Support

Robert Half is searching for an IT Support Specialist with strong client-facing skills to provide hands-on technical support a client in Managed Services. This role is highly interactive, requiring someone who can balance technical troubleshooting with excellent customer service. The position focuses on Tier I and Tier II support, with Tier III escalations managed by system administrators.

Job Details:

Duration: 6 months contract to hire

Schedule: Monday – Friday 8 to 5pm PST

Location: Hybrid – remote primary (Main office is in Tacoma)

Responsibilities:

• Provide day-to-day end-user support for hardware, software, and applications
• Troubleshoot and resolve issues related to Windows and Mac desktop environments
• Support Microsoft 365 and Azure services, including user administration, access management, and application support
• Assist with basic to intermediate networking tasks, including switches, firewalls, VPNs, DHCP/DNS, and routing
• Manage and troubleshoot Windows Server environments
• Support mobile devices through Intune or similar MDM solutions
• Write and execute basic PowerShell scripts for automation and administrative tasks
• Document issues, solutions, and best practices within ticketing systems (experience with ConnectWise a plus)
• Collaborate with Tier III system administrators on escalated issues
• Provide excellent customer service in a client-facing role, ensuring timely and clear communication

Qualifications:

• 2 years of Tier I/II IT support experience in a professional environment
• Strong knowledge of Microsoft Azure (IaaS, PaaS, networking, AD/Azure AD/Entra ID)
• Hands-on experience with Microsoft 365 administration
• Familiarity with Windows Server environments and desktop OS support (Windows and Mac)
• Understanding of networking fundamentals: VPNs, NAT, routing, DHCP/DNS
• Experience with virtualization platforms such as VMware or Hyper-V
• Knowledge of PowerShell scripting for basic automation tasks
• Experience with ticketing systems (ConnectWise or similar)
• Excellent communication and customer service skills

Preferred:

• Experience supporting mobile device management (Intune or equivalent)
• Exposure to OAuth and modern authentication methods
  

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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