What are the responsibilities and job description for the Administrative Assistant position at Angel Senior Care?
Angel Senior Care is a growing company providing in-home care and placement services to seniors throughout Spokane and the surrounding communities. Our mission is to help seniors maintain their independence, dignity, and peace of mind while receiving care in the comfort of their own homes.
We are looking for a reliable, organized, and compassionate Receptionist / Administrative Assistant to join our team. The ideal candidate enjoys working with seniors and their families, has strong customer service and computer skills, and is comfortable managing multiple priorities in a fast-paced environment.
Experience in healthcare, home care, scheduling, or working with seniors is highly preferred.
What We're Looking For
The ideal candidate will be:
Reliable, self-motivated, and able to work independently
Organized with strong attention to detail
A strong problem-solver who can handle changing priorities
Comfortable multitasking in a fast-paced office environment
Professional and compassionate when working with seniors, families, and caregivers
A team player with excellent communication and customer service skills
Comfortable working with computers and learning new software
Qualifications
2 years of experience in healthcare, home care, customer service, or a related environment preferred
2 years of office experience preferred
Experience working with seniors or the aging population preferred
Strong verbal and written communication skills
Excellent customer service and interpersonal skills
Ability to communicate effectively with clients, families, caregivers, and administrative staff
Strong organizational, time-management, and problem-solving skills
Ability to remain professional and organized while working in a high-stress environment
Proficiency with computers and Microsoft Office
Experience with AxisCare, Outlook, Cytracom, Adobe, KPI tracking, and other office equipment is a plus
Valid driver's license and proof of current auto insurance
Responsibilities
As a Receptionist / Administrative Assistant, you will help support the day-to-day operations of our office and provide excellent service to clients, families, and caregivers.
Responsibilities include:
Answer incoming phone calls and direct calls to the appropriate staff member
Greet and assist clients, families, caregivers, and visitors in a professional and welcoming manner
Provide administrative and clerical support to the office and management team
Prepare documents, correspondence, and other projects as needed
Maintain organized paper and electronic files
Operate and assist with office equipment, including computers, copiers, and fax machines
Assist with caregiver scheduling using AxisCare
Assist new caregivers with orientation, new hire paperwork, and scheduling
Help maintain accurate and complete client files in accordance with agency policies and applicable state regulations
Help maintain accurate and complete caregiver files in accordance with agency policies and applicable state regulations
Assist with obtaining and tracking client satisfaction surveys
Provide support to caregivers, clients, and families as needed
Perform other administrative duties as assigned by management
Support Angel Senior Care's commitment to providing quality in-home care services in accordance with company policies, procedures, and standards
Benefits
We offer a supportive work environment and a variety of benefits, including:
Health Savings Account (HSA)
Employer-Funded Health Reimbursement Arrangement (HRA)
Health, dental, and vision benefits
401(k) with employer match
Paid training
Paid sick time
Accrued sick leave
Referral bonus program
Flexible scheduling
Supportive and collaborative staff
Flexibility to work around school or another job schedule
Education
High school diploma or equivalent preferred
License / Certification
HCA or CNA license preferred
Work Location
In person – Spokane, WA