Facilities Manager (Working Manager)

Starting Wage: DOE

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Position Summary

The Facilities Manager (Working Manager) is responsible for the strategic oversight, leadership, and execution of all facilities operations, while maintaining a strong hands-on presence in the field. This role requires advanced, practical expertise in building systems - including HVAC, electrical and plumbing—and the ability to actively troubleshoot, repair, and support technical work alongside the team.

As a Working Manager, this position is expected to balance leadership responsibilities with direct involvement in maintenance activities, ensuring the safe, efficient, and uninterrupted performance of building systems while driving operation excellence through both management and technical proficiency.

Key Responsibilities

• Provide leadership and direction for all facilities operations, while actively participating in the maintenance and repair of HVAC, plumbing, electrical, fire safety, and structural system
• Serve as a subject matter expert in building systems, delivering hands-on troubleshooting, diagnostics, and repair support.
• Lead, supervise, and develop maintenance staff, including scheduling, performance management, coaching, and technical skill development.
• Establish and oversee preventive and predictive maintenance programs to reduce downtime and extend asset life; ensure effective utilization of CMMS (HOTSOS experience preferred)
• Develop, manage, and monitor departmental budgets, including capital expenditures and operational costs, ensuring fiscal accountability.
• Ensure compliance with all applicable safety, health, environmental, and regulatory standards through regular audits and inspections.
• Respond to and lead emergency maintenance situations, providing both direction and hands-on support as needed.
• Plan, coordinate, and manage facility improvement projects, renovations, and repairs, ensuring timely and cost-effective execution.
• Maintain accurate and comprehensive documentation, including maintenance records, inspections, warranties, and service agreements.
• Build and manage strategic relationships with vendors, contractors, and service providers to ensure quality service and cost efficiency.
• Drive workforce planning initiatives, including hiring, onboarding, training, and retention strategies to maintain a high-performing and technically skilled team.
• Partner with leadership across departments to support operational needs, enhance service delivery, and achieve organizational objectives.
• Contribute to long-term capital planning and infrastructure strategy to support future growth and sustainability.
• Maintain flexibility to support a 24/7 operation, including nights, weekends, and holidays as required.
• Perform other duties as assigned.
  
  
  

Qualifications

• Demonstrated leadership commitment to exceptional guest service and team engagement.
• High school diploma or GED required, Associate or Bachelor’s degree in Facilities Management, Engineering, or related field preferred.
• Minimum of five (5) years of progressive facilities maintenance experience, including extensive hands-on experience in HVAC, electrical, and plumbing systems, with at least two (2) years in a supervisory or management role.
• Proven ability to independently troubleshoot, repair, and maintain complex building systems in a hands-on capacity.
• Comprehensive knowledge of local building codes, OSHA regulations, and environmental compliance standards.
• Proven experience managing budgets, capital projects, and third-party contractors.
• Strong leadership, organizational, problem-solving, and decision-making skills.
• Excellent interpersonal and communication skills, with the ability to influence and collaborate across all levels of the organization.
• Proficiency in facility management systems (CMMS) and Microsoft Office Suite.
• Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or equivalent are preferred.
• Experience with AutoCAD is a plus.
  
  
  

Certificates, Licenses & Requirements

• Must be able to obtain and maintain a Class A/3 Gaming License through the Stillaguamish Tribal Gaming Agency (TGA) and the State of Washington.
• Valid Driver’s License required.
• Must provide authorization for a driving abstract demonstrating a satisfactory driving record.
  
  
  

Physical Demands & Work Environment

This role requires the ability to communicate effectively through both written and verbal means. The position involves physical activity, including lifting to 75 pounds occasionally, 40 pounds frequently, and up to 20 pounds continuously. Employees must be able to stand and/or walk for extended periods and perform repetitive movements throughout their shift. Work may be performed indoors and outdoors in varying weather conditions. Exposure to tobacco smoke is common. This position supports a 24-hour, 7-day-a-week operation.