Licensed Practical Nurse ( LPN)

Angel Kids Pediatrics is seeking an Licensed Practical Nurse (LPN).

Great Opportunity to join a vibrant and growing pediatric practice with 6 locations across Northeast Florida.  Our practice is recognized as a national leader in pediatric population health and medical home integration. Our innovative practice model allows our providers to focus on patient care while our administrative teams provide full support handling billing, collections, contracting, quality improvement and marketing. Ideal candidates will have a passion for working collaboratively to provide comprehensive and compassionate care to our patients -- from newborns to adolescents.

Job Summary:  RN or LPN - triage incoming patient calls for a pediatric practice Must demonstrate sound clinical judgment with accurate and thorough documentation of patient calls and instructions provided.  

DUTIES AND RESPONSIBILITIES:  

· In a physician’s office setting performs duties including but not limited to working with our call center answering phones, triaging calls, taking and returning messages per provider’s instructions.   

· Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.  

· Participates in quality improvement and utilization review activities.  

· Calling in medications to pharmacy  

· Collaborates with others in providing in-service education as needed.  

 Performs other related duties as assigned by management  

QUALIFICATIONS:  

· Graduate of an accredited school of nursing.  

· Must possess current state LVN/ RN license and CPR certification.  

· Minimum of two to four years Pediatric experience.

· Demonstrated competence in reacting to and handling emergencies.  

· Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.  

· Strong charting/documentation skills.  

· Ability to understand and adhere to established policies, procedures, and protocols.  

· Excellent written and oral communication skills  

· Strong organizational, problem-solving, and analytical skills  

· Ability to manage priorities and workflow  

· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm  

COMPETENCIES:   

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.  
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.   
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.   
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.   
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.  

Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.