What are the responsibilities and job description for the Call Center Representative position at Angel Kids PA?
Angel Kids Pediatrics seeks a Call Center Representative to handle inbound and outbound patient interaction calls.
Duties:
Appropriately answer patient enquiries and schedule appointments while ensuring the best patient experience.
Scheduling patient appointments and collecting demographic information with close attention to details. Ensure first call resolution through problem solving and effective call handling.
Demonstrating a pleasant, helpful and comforting attitude while answering patients’ enquiries.
Requirements;
At least 2 years of experience working in a customer service capacity in a medical setting. Excellent customer service and communication skills. Ability to work varying shifts. A team player with a positive attitude. Problem- solver with excellent attention to details.