What are the responsibilities and job description for the Client Consultant/(Intake Coordinator) position at Angel Companions of Philadelphia?
Responsibilities
• Coordinate home care services for clients and ensure schedules are properly staffed
• Communicate with clients, families, caregivers, and internal staff regarding service needs and updates
• Conduct client home visits, caregiver supervisory visits, and service follow-ups as needed
• Assist with resolving scheduling issues, caregiver call-offs, and urgent staffing needs
• Monitor client satisfaction and address service concerns in a timely and professional manner
• Maintain accurate documentation of client notes, service updates, incidents, and communication
• Support caregiver performance monitoring and report concerns to management
• Help match caregivers to clients based on skills, availability, and client needs
• Ensure services are provided according to care plans and agency standards
• Work closely with operations, intake, and administrative staff to support daily agency functions
- Conduct initial assessments of clients’ physical, medical, and personal care needs
- Develop individualized care plans tailored to client needs, preferences, and health requirements
- Guide clients through the intake process, including documentation, eligibility, and program enrollment
- Perform caregiver supervisory visits and observe performance in the field
• Travel locally to client homes as needed throughout the workday