What are the responsibilities and job description for the Sr. Integration (MuleSoft Integration Support Engineer) || Fort Mill, SC || position at Aneka Talent Solutions?
Job Details
Job Title: Sr. IT Support Analyst Integration (MuleSoft Integration Support Engineer)
Location: Fort Mill, SC (Onsite)(Relocation candidates fine)
Duration: 6 Months (Contract)
Eligibility: U.S. Citizens -Native
Request ID: | 26092-1 |
Role Overview
The Sr. IT Support Analyst Integration will be responsible for managing and supporting custom API solutions, API platform management, and system integrations. The role demands a strong background in MuleSoft, Azure Integration Services, and hands-on experience with integration, monitoring, and troubleshooting in a fast-paced enterprise environment.
Key Responsibilities
- Provide advanced technical support to resolve complex issues related to MuleSoft integrations, including diagnosing and troubleshooting system and performance issues.
- Collaborate with developers to identify root causes and implement effective resolutions.
- Manage integrations with other systems and tools to ensure seamless data flow and process automation.
- Deliver expert end-user support, troubleshooting issues promptly to maintain uptime and performance.
- Lead initiatives to improve the reliability, stability, and performance of integration systems, focusing on end-user experience and availability.
- Proactively identify and remediate potential issues to minimize operational impact.
- Participate in major incident response and root cause analysis; implement preventive measures and permanent fixes.
- Manage daily incident resolution, conduct system health checks, and collaborate with internal teams and business stakeholders for issue resolution.
- Assist in deployments and ensure smooth transitions with minimal disruption to business operations.
- Recommend and implement process improvements and best practices for the integration support team.
Required Skills & Experience
Skill Area | Description | Experience |
MuleSoft & Integration | Strong hands-on experience with MuleSoft and Azure Integration Services (AIS) | 7 10 years |
API & System Integration | Deep understanding of REST APIs, SSO, LDAP, and integration with platforms like Salesforce | Required |
Monitoring & Troubleshooting | Proficiency in Dynatrace and Splunk for monitoring system health and analyzing incidents | Required |
Programming/Scripting | Familiarity with Python for automation and support tasks | Preferred |
Domain Expertise | Experience in Retail/E-commerce integration environments | Preferred |
Competencies
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Ability to handle pressure in a fast-paced support environment.
- Proactive approach toward system optimization and issue prevention.
Salary : $50 - $60