What are the responsibilities and job description for the Service Desk Manager position at Aneka Talent Solutions?
Help Desk Manager / Service Desk Manager (Must have a past Military Background to be considered for this role)
Location: Midtown Manhattan
Must have the following
• Previous military background is required for this role.
• Minimum 5 years of experience designing and supporting distributed processing environments, with strong hands-on technical support experience.
• Proven experience managing and developing Service Desk/Help Desk personnel, including training, mentoring, performance leadership, and workload management.
• Strong hands-on experience with ServiceNow, including ticket submission, assignment, closure, user communication, processes, procedures, reporting, and metrics.
• Strong working knowledge of Windows Server and Windows Desktop operating systems.
• Experience supporting VMware VDI environments and endpoint/terminal technologies.
• Experience managing hardware and software inventory, including annual inventory processes and controls.
• Ability to manage Service Desk metrics, reporting, processes, procedures, and technology budgets.
• Strong customer service, communication, analytical, troubleshooting, and problem-solving skills.
• Ability to communicate technical concepts in user-friendly language and build effective relationships with employees, leadership, vendors, and other stakeholders.
Salary : $150,000 - $160,000