Service Now QA Analyst

Freddie Mac – Service Now QA Analyst

Location: Full-time on-site M-F in Mclean or Plano- In person interview is required.

Any visa

Use Glider as MUST- ServiceNow Automation Tester 1109

Assignment Type: Contract Only

Scheduled End: Dec 19,2026 - possible extension

Must Have Qualifications: Hands on testing with Service Now. Automation and Service Now Certificates are required. Preferred: Java Script, Python, or Selenium. Development experience would also be nice to have.

Schedule: Standard

Shortlisting Deadline:03/24

Interview Information:

Rounds: one round

Duration: 60 minutes

Interview Type: On-site interview required.

JOB DESCRIPTION

Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of "out-of-the-box" ServiceNow solutions. This role requires solid understanding of ServiceNow platform behaviors, modules, ACLs, flows, and integration testing. All candidates must be either a US Citizen or hold a Permanent Resident Card as well as be a direct W-2 employee to our vendors.

Responsibilities

Develop, document and maintain the test data, data validation, end to end testing flows.

Design, develop, and maintain automated test scripts using ServiceNow ATF

Create test cases based on functional and technical requirements.

Collaborate with developers, business analysts, and QA teams to validate functionality

Analyze test results and report defects in a timely manner

Participate in daily stand-ups, sprint planning, and other Agile ceremonies

Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules

Develop reusable test templates for future automation initiatives

Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.

Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.

Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.

Conduct regression testing using ATF across ServiceNow upgrades/releases

Perform cross-browser testing and E2E user journey validation with external apps.

Test REST/SOAP integrations and external data flows.

Required Qualifications

5–8 years of QA.

3 years of hands-on ServiceNow ATF testing (with focus on IRM/GRC).

Strong automation experience (Selenium)

Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.

Hands-on with tables, ACLs, flows, update sets, APIs, business rules.

3 years validating platform UI, Service Portal, Workspace UX.

Strong analytical, debugging, and communication skills.

2 years’ experience with Agile/Scrum methodologies

Knowledge of test planning, test case creation, and defect management

Proficient in identifying automation opportunities within the ServiceNow ecosystem.

Preferred Qualifications

ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF)

CI/CD experience (GitHub/Jenkins/Azure DevOps)

Experience with domain-separated instances

Prior experience in large-scale ServiceNow implementation projects

Scripting experience with Python, JavaScript, etc.

175269 A Submission format – please complete in full:

First Middle Last Name

C2C Bill rate:

OR W2 Pay Rate:

Skill Highlights- please indicate the # of years on each of the following skills:

• Overall QA Experience
• Hands-on ServiceNow ATF testing (with focus on IRM/GRC).
• Strong automation experience
• Selenium
• IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.
• Hands-on with tables, ACLs, flows, update sets, APIs, business rules.
• Validating platform UI, Service Portal, Workspace UX.
• Experience with Agile/Scrum methodologies
• Proficient in identifying automation opportunities within the ServiceNow ecosystem.
• ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF)
• CI/CD experience (GitHub/Jenkins/Azure DevOps)
• Experience with domain-separated instances
• Prior experience in large-scale ServiceNow implementation projects
• Scripting experience with Python, JavaScript, etc.

Visa Status:

Location:

Availability to interview:

Availability to start:

Vacations:

LinkedIn Profile:

Phone Number:

Email Address:

Last 4 of SSN:

MM/DD of birth:

If on a visa, attach copy.

Proof of ID - please attach

Previous Client Experience (need manager name, group/LOB, if they were FTE or contractor, and dates)