What are the responsibilities and job description for the Business Office Assistant position at AndyMark Inc.?
Company Description: AndyMark Inc. develops, manufactures, and distributes mechanical and electrical parts for the mobile and competitive robotics market, with a strong focus on robotics education. Founded in 2004, the company has grown from a home-based business to a large facility in Kokomo, Indiana, enabling efficient distribution across North America and to over 70 countries. AndyMark is widely recognized as a leading provider of robotics components and has received multiple business awards, including “Business of the Year” and recognition during National Small Business Week. The team brings over 200 years of combined FIRST robotics experience and actively supports robotics competitions and education initiatives throughout the year. AndyMark offers a collaborative environment for individuals who want to contribute to innovation in robotics and STEM education.
Job Summary and Key Objectives: This position serves as the main contact for sales at AndyMark. Maintains optimum customer relationships by processing all purchase orders in a timely manner. Will collect and submit sales tax information for customers’ orders and AndyMark’s records.
Key Responsibilities and Tasks:
• Provides customer service and serves as the main contact for Sales@andymark.com responds to emails in a timely and professional manner
• Responds to questions regarding purchase orders, wires, checks, and sales tax
• Processes open customer purchase orders
• Verifies accuracy and correct documentation required for customer orders in states where AndyMark collects and submits sales taxes
• Provides payment links for customers in Shopify and Auth.net as needed • Resolves discrepancies and payment issues for customers
• Assists with customer service calls
• Reconciles purchase orders and invoices in Fishbowl
• Scans receiving purchase orders and saves invoices into the shared drive
• Organizes and maintains financial records and looks for ways to reduce costs
• Assists with PDVs
• Assists with noneducational entity customer credit applications for business-based customers for the determination of net terms
• Performs all other duties as asked or required
Required Skills and Abilities:
• Have the ability to follow directions, work independently, and with minimal supervision in a flexible schedule environment that fluctuates seasonally
• Personable and easy to work within a team environment
• Pays attention to detail and accuracy
Education and Experience:
• High School diploma or equivalent, or 2-year college degree in accounting preferred
• Knowledgeable in recordkeeping and customer service
• Knowledge of computer-based programs such as Google Suite is preferred.
• FIRST program experience is a plus
Required Skills and Abilities:
• Have the ability to follow directions, work independently, and with minimal supervision in a flexible schedule environment that fluctuates seasonally
• Personable and easy to work within a team environment
• Pays attention to detail and accuracy. Education and Experience:
• High School diploma or equivalent, or 2-year college degree in accounting preferred
• Knowledgeable in recordkeeping and customer service
• Knowledge of computer-based programs such as Google Suite is preferred.
• FIRST program experience is a plus
Work Environment: This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the responsibilities and tasks.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand, walk, use hands and fingers, handle or feel, and reach with hands and arms.
Travel: The employee may be asked to travel to local or out-of-state FIRST competitions.
EEO/AAP Statement: AndyMark, Inc. provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, national origin, disability, veteran status, and sexual orientation or any other characteristic protected by state, federal, or local law.
NOTE: The responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company. Duties, responsibilities, and activities may change at any time with or without notice.