Dental Office Assistant - Business Support

Role: Front Office Business Assistant responsible for supporting front office operations in a dental practice.

Key Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front desk duties such as answering phones, checking mail and email, and communicating with patients and insurance companies.
• Utilize dental software (e.g., Dentrix) for scheduling and maintaining patient records.
• Schedule, confirm, and coordinate appointments for multiple providers.
• File insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.
• Post insurance and patient payments, process accounts receivables, review treatment plan fees, and discuss payment options with patients.
• Partner with team members to implement office systems that optimize operations.
  
  

Qualifications & Skills

• Prior experience in a fast-paced, customer-centric environment, preferably in dental or medical settings.
• Excellent communication and organizational skills.
• Experience with dental software such as Dentrix and insurance billing.
• Ability to maintain confidentiality and adhere to HIPAA regulations.
• Physical ability to perform duties, including sitting at a desk, working on a computer, and lifting up to 15 pounds.
  
  

Additional Details: The role involves onboarding training, periodic virtual or in-person sessions, and maintaining a safe environment. Candidates should be willing to complete a TB test and attend ongoing training. The position offers benefits like health insurance, retirement plans, paid holidays, PTO, and access to Daily Pay, providing a stable career with growth opportunities.