HVAC Customer Service Representative / Dispatcher

Job Description

Job Description

GREAT LOCAL HVAC Company looking for a career-oriented individual searching for a full-time HVAC Customer Service Representative with the following qualifications: Able to multitask, accurate data input, and excellent phone interaction skills.

Duties / Responsibilities

• Routes technicians to calls
• Support technicians
• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on the BEST products or services.
• Acquires information and enters service calls for new and existing customers.
• Answer customer questions and complaints; and if the issue is beyond the representative's knowledge forward it to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to solve customers' issues and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, requests, and or comments.
• Performs other related duties as assigned.
• Able to place phone calls to schedule, solicit, and or renew Customer Service Agreements.
• Required Skills / Abilities
• Excellent communication skills, including active listening.
• Ability to work individually as well as with a TEAM.
• Service-oriented and able to resolve customer issues.
• Proficient computer skills with the ability to learn new software.
• Microsoft Office and Outlook
• Service Titan Software
  
  

Education and Experience

• High school diploma or equivalent
• Knowledge of HVAC terminology is a plus
• Customer service experience is required.
  
  

Physical Requirements

• Handle sitting at a desk for extended periods.
  
  

Hours: Monday - Friday 7:00 am - 4:00 pm, Some Saturdays

Medical, Dental, Vision - (partially paid by ALH), Short-term, and Long-term disability, life insurance, and supplemental insurance are offered.

Job Type: Full-time

Pay: Up to $50,000 annually depending on experience