What are the responsibilities and job description for the Customer Service Representative position at Acunitsforless (HVAC Wholesaler)?
Company Description
ACUnitsForLess is an online destination for home comfort products, offering a variety of central heating and cooling equipment, ductless air conditioners, package units, refrigerant line sets, venting options, and thermostats. We pride ourselves on providing unbeatable value, a diverse range of high-quality products, and superior customer service. Located in Roswell, GA, we ensure a convenient, secure, and reliable shopping experience for all our customers.
Role Description
This is a full-time, on-site role for a Customer Service Representative located in Roswell, GA. The Customer Service Representative will be responsible for providing outstanding customer support, ensuring customer satisfaction, addressing inquiries, resolving issues, and enhancing the overall customer experience. Day-to-day tasks include handling customer communications via phone, email, and chat, processing orders, and collaborating with other team members to ensure the highest level of service.
Qualifications
- Exceptional Customer Service Representative and Customer Support skills
- Proven ability to ensure Customer Satisfaction and enhance Customer Experience
- Strong communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Experience in the HVAC industry is a plus
- High school diploma or equivalent; additional training or certifications in customer service are beneficial