What are the responsibilities and job description for the Licensed Security Supervisor position at Andy Frain Services?
Retail Security Supervisor
LOCATION:
Independence Mall – Wilmington, NC
PAY:
Starting at $17/hour
POSITION TYPE:
Full-Time
OVERVIEW:
We are seeking a Retail Security Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.
BENEFITS:
- Medical, dental, vision, and short-term disability insurance
- 401(k) with company support
- Paid time off
- Employee discounts (retail, dining, entertainment)
- Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
- Focus on work-life balance and employee well-being
KEY RESPONSIBILITIES:
Team Leadership & Supervision
- Supervise, coach, and support Security Officers and Shift Leads
- Manage performance, including coaching and corrective actions when needed
- Assist with hiring, training, and ongoing development of staff
- Ensure proper scheduling, coverage, and accurate timekeeping
Security Operations
- Oversee daily security operations and ensure compliance with post orders and company policies
- Conduct site patrols and inspections to maintain safety standards
- Ensure reports, logs, and documentation are completed accurately and on time
- Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed
Safety & Systems Management
- Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
- Ensure all equipment and company vehicles are maintained and functioning properly
- Maintain knowledge of emergency procedures and enforce safety protocols
Client & Communication
- Build strong relationships with mall management, tenants, and local police/fire departments
- Communicate regularly with the Operations Manager regarding team and site performance
- Provide excellent customer service through professional interactions with all visitors
QUALIFICATIONS:
Required
- Prior security experience with supervisory or leadership responsibilities
- Knowledge of security operations, procedures, and safety practices
- Ability to obtain and maintain required security licenses/certifications
- Strong written and verbal communication skills (report writing required)
- Ability to remain calm and professional in high-pressure situations
Skills & Competencies
- Proven leadership and team management skills
- Strong customer service mindset
- Ability to multitask, stay organized, and prioritize effectively
- Comfortable using security systems and standard office equipment
- Reliable, adaptable, and detail-oriented
- Strong interpersonal skills with the ability to work across diverse groups
Work Environment
This is a hands-on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.
Requirements:
MINIMUM REQUIREMENTS
- High School Diploma or GED
- 3–6 months security or life‑safety experience
- State Guard license
- Ability to lift 50 lbs. and perform physical tasks
Req Benefits: - Comprehensive medical, dental, vision, and STD insurance - 401(k) plan for future savings - Generous paid time off to recharge - Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues - Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources - Support for stress management, financial guidance, legal assistance, and family challenges - Commitment to mental and emotional well-being, fostering a thriving work-life balance
Compensation: Starting at $17/hour
Benefits:
Health Insurance, Paid Holidays, Vacation & Paid Time Off