What are the responsibilities and job description for the Event Staff Supervisor position at Andy Frain Services?
Job Title: Event Staff Supervisor – GWCC
Location: Georgia World Congress Center
Job Summary:
The Event Staff Supervisor at the Georgia World Congress Center (GWCC) is responsible for overseeing event staff operations during conventions, trade shows, sporting events, and special events. This position ensures all staff provide excellent customer service, maintain safety standards, and support a professional and welcoming environment for all guests and clients.
Key Responsibilities:
- Supervise event staff assigned to GWCC buildings, entrances, exhibit halls, and event spaces
- Conduct roll call, briefings, and post-event debriefs for all assigned staff
- Ensure proper staffing levels and coverage for all assigned posts
- Monitor staff performance, appearance, and professionalism
- Enforce company policies, venue rules, and GWCC guidelines
- Provide direction and assistance to guests, vendors, and event attendees
- Respond to incidents, emergencies, and customer concerns in a timely and professional manner
- Maintain communication with management via radio and other communication tools
- Complete incident reports, daily activity reports, and shift summaries
- Coordinate with GWCC operations, public safety, and event coordinators
Qualifications:
- High school diploma or GED required
- Minimum 1–2 years of supervisory experience in event staffing, security, or customer service
- Strong leadership, communication, and organizational skills
- Ability to manage teams in high-volume, fast-paced environments
- Must be reliable, punctual, and professional in appearance and conduct
- Ability to work flexible hours, including nights, weekends, and holidays
Physical Requirements:
- Ability to stand and walk for extended periods (8–12 hours)
- Ability to work both indoors and outdoors depending on event needs
- Ability to lift up to 25 pounds if required
Work Environment:
- Large-scale convention center with multiple buildings and high guest volume
- Events include conventions, trade shows, corporate events, and large public gatherings
- Fast-paced environment requiring strong multitasking and situational awareness
Preferred Qualifications:
- Prior experience working at GWCC or similar large venues
- Experience with crowd control and access management
- Familiarity with radio communication systems
- CPR/First Aid certification
Qualifications:
MINIMUM QUALIFICATIONS:
The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
· Minimum of 18 years of age.
· Clear a criminal background check.
· High School Diploma and/or equivalent (GED)
Skills/Abilities:
· Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
· Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
· Clear and effective oral and written communications skills.
PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers. Pushing/pulling/carrying lifting may include up to 25 lbs (event evacuation), stair climbing. Ability to sit, twist, turn, bend as required to perform duties within the facility. Must be capable of standing for long periods of time.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.