What are the responsibilities and job description for the Service Manager position at Andy & Daves Garage Inc?
Benefits:
- Competitive salary
- Free uniforms
- Paid time off
Service Manager — Established Auto Repair Shop
Location: Marathon, FL (Florida Keys) Job Type: Full-Time Pay: Competitive, based on experience
About Us We are a trusted, family-owned auto repair shop that has served the Marathon community since 1974. We're looking for an experienced Service Manager to lead our day-to-day shop operations, keep our team running smoothly, and deliver the kind of honest, high-quality service our customers have relied on for 50 years.
What You'll Do
- Oversee the daily operations of the shop, ensuring everything runs efficiently and on schedule
- Schedule and coordinate customer appointments and technician workloads
- Order and manage parts inventory, ensuring the right parts arrive on time and at the right cost
- Supervise mechanics and technicians, reviewing and quality-checking completed work
- Write clear, accurate repair estimates for customers
- Identify and recommend additional services (upselling) based on vehicle needs
- Overcome customer objections and resolve complaints professionally and promptly
- Lead, motivate, and support the team — setting a strong example of teamwork and accountability
- Monitor shop performance and drive revenue growth through efficient operations and strong customer relationships
- Maintain a clean, safe, and organized shop environment
- Ensure compliance with shop policies, safety standards, and industry regulations
- Track key metrics (labor hours, parts costs, customer satisfaction, revenue) and report to ownership
What We're Looking For
- Proven experience in automotive service management, shop supervision, or a similar leadership role
- Strong knowledge of automotive repair processes and terminology (ASE certification a plus)
- Experience writing estimates and working with shop management software
- Excellent communication and customer service skills — comfortable resolving conflict and handling objections
- Strong leadership skills with the ability to manage, coach, and motivate a team of mechanics
- Sales-minded approach to identifying additional service opportunities without compromising trust
- Highly organized, with the ability to multitask and manage priorities in a fast-paced shop
- Basic computer skills (scheduling software, email, inventory systems)
- Valid driver's license and clean driving record
- Ability to stand, move around the shop, and occasionally lift parts/equipment as needed
Preferred Qualifications
- 3 years of experience in a service advisor, service manager, or shop foreman role
- Familiarity with parts ordering/vendor relationships
- Bilingual (English/Spanish) a plus
What We Offer
- Competitive pay based on experience
- A stable, established, family-owned business with deep roots in the Marathon community
- Opportunity for growth and leadership within the shop
- A supportive team environment
We are an equal opportunity employer.