What are the responsibilities and job description for the Desk Attendant position at Andy B s Entertainment?
Desk Attendants set the stage for nearly every Andy B’s experience. Desk Attendants are responsible for welcoming guests and providing valuable recommendations and information to ensure a top-notch guest experience. Our Desk Attendants are knowledgeable about our product offering, anticipate guest needs, and exhibit genuine enthusiasm in all that they do.
KEY RESPONSIBILITIES:
- Inspire memorable experiences by providing top-notch guest service and remaining attentive to guest needs.
- Interact with guests in-person and over the phone to ensure the best guest experience.
- Utilize the Point-of-Sale system to process orders, payments, and redemption transactions with accuracy and timeliness.
- Maintain cleanliness and safety standards and report operational issues.
- Place guests on lanes, and manage wait lists and reservations.
- Conduct opening/closing duties.
- Assist with restaurant seating and facilitate attractions.
- Other duties as assigned.
- Demonstrate Andy B’s Core Values: Teamwork, Service, Inspiring Fun, and Excellence.
KEY REQUIREMENTS:
- Must be 16 years of age.
- Minimum of 6 months cash handling experience preferred.
- Ability to frequently lift to 10 lbs.; occasionally up to 40 lbs.
- Friendly, outgoing personality and a get-it-done attitude.
- Excellent communication and organizational skills.
- Ability to work in a fast-paced, team-oriented environment.