What are the responsibilities and job description for the Volunteer Resources Administrative Coordinator (3169) position at Andwell Health Partners?
Schedule/Status: Full-Time
Department: Volunteer Services
Position Location: Lewiston, Maine
Role: Volunteer Coordinator
Work Setting: Office Setting
About Andwell:
At Andwell, you don’t just work here, you belong.
Being a part of the team at Andwell Health Partners means belonging to a community of people with purpose, dedicated to enhancing the quality of life of those we serve by providing innovative and compassionate health care in the comfort of their homes and communities.
- Take control of your day with flexible scheduling options.
- Ability to utilize and challenge your skills in the home or community setting.
- More 1:1 time with patients, working autonomously in the comfort of their home.
- Comprehensive benefit package to support life outside of work.
- Stability – An employer of choice for 50 years.
- Centralized HR, IT, education, and employee experience departments for improved support.
Benefits:
- Incredibly flexible Health Insurance plans
- Education Reimbursement
- Paid time off
- Opportunities for internal promotions
What You'll Do
As an Administrative Specialist supporting Volunteer Resources, you’ll play a key role in ensuring a seamless and meaningful experience for our volunteers and the patients and families they support. Your work will directly contribute to the success of our volunteer and bereavement programs.
You will:
- Coordinate and support day-to-day volunteer program operations, including scheduling, communication, and record-keeping
- Maintain accurate volunteer records, including hours, compliance documentation, and onboarding materials
- Support bereavement services by preparing monthly calling lists, coordinating volunteer outreach, and tracking engagement
- Assist in organizing and expanding Hospice memorial services in partnership with community facilities
- Respond to inquiries from volunteers, staff, and the public with professionalism and compassion
- Track attendance for bereavement groups and prepare/mail related materials
- Prepare and distribute surveys and reports, including hospice QI mailings and bereavement follow-ups
- Compile data and generate reports to support program evaluation and continuous improvement
- Collaborate with interdisciplinary teams using shared tools such as Teams and Excel
- Ensure all documentation is accurate, timely, and compliant with organizational and regulatory standards, including HIPAA
What You’ll Bring
- High school diploma or equivalent required; Associate degree in business, office management, or related field preferred
- 4 years of administrative experience, ideally in a nonprofit, healthcare, or volunteer-based setting
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Excellent written and verbal communication skills, with a professional and compassionate approach
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint); experience with EMR systems a plus
- Experience or comfort working with bereavement services or individuals experiencing loss
- High attention to detail, accuracy, and confidentiality
- Ability to work both independently and collaboratively
- Strong problem-solving skills and a proactive mindset
- A customer-service orientation and commitment to creating a positive experience for volunteers and partners
Come see what we do with a job shadow!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.