Inside Sales Representative

Brief Description: Interact with the company’s customers by addressing inquiries, resolving complaints, and accurately processing quotations and orders.Key Responsibilities: Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.Collects and enters quotations or orders for new or additional products or services.Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.Ensures that appropriate actions are taken to resolve customers problems and concerns.Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Follows up on open quotations to obtain orders.Performs other related duties as assigned.Requirements & Skills: Service-oriented and able to resolve customer grievances.Proficient user of Microsoft Office (Excel, Outlook and PowerPoint)Highly organized and time consciousPossess strong analytical aptitudeProficient computer skills with the ability to learn new softwareCustomer focusedStrong time management and organizational skillsAbility to multi-task and to work in dynamic business environment; Adaptable to changeSelf-motivated and results oriented; Ability to use judgement and make decisions independentlyPerforms other duties as required or assigned, which are reasonably within the scope of the duties in this job classification.Reports to Inside Sales Manager / Team Lead. Works closely with Purchasing Department, Engineering/Quality Department and Field Service Department.German Language skills would be a plus.Visa holders/English as Second Language (ESL) individuals must take TOEFL exam and score above passing grade.Company DescriptionANDRITZ Schuler Incorporated, headquartered in Canton, Michigan represents the Schuler Group in North America. We offer sales management and project coordination for state-of-the-art metal forming system solutions. Our after-sales service, spare parts, PM programs, retrofit and rebuild programs are ready to support new and existing metal forming systems.Our goal is to provide our customers with the ability to become more productive, flexible and profitable in todays increasingly competitive environment. We provide comprehensive process knowledge, turnkey installations and technical service throughout the entire life of the system.