Inside Sales Manager (Spare Parts)

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Purpose Statement

THE ANDRITZ GROUP is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and solid/liquid separation in the municipal and industrial sectors. In addition, ANDRITZ offers technologies for certain other sectors including automation, the production of animal feed and biomass pellets, pumps, machinery for nonwovens and plastic films, steam boiler plants, biomass boilers and gasification plants for energy generation, flue gas cleaning plants, plants for the production of panel boards (MDF), thermal sludge utilization, and biomass torrefaction plants.

ANDRITZ Küsters, A Division of ANDRITZ Inc., located in Spartanburg, South Carolina, offers sales, service, training, retrofits, spare parts and roll repair for the paper, nonwoven, textile and plastic industries.

Job responsibilities and tasks

Major responsibilities are listed but not necessarily limited to the following duties:

• Provide internal and external customer service for Spare Parts of Andritz.
• Customer and service oriented
• Satisfy customer requirements in a timely and organized manner
• Lead, coach, and develop the spare parts team, ensuring clear roles, accountability, and performance expectations.
• Provide ongoing training to the parts team on systems, processes, pricing rules, and customer service standards.
• Foster a collaborative, service‑oriented culture focused on accuracy, responsiveness, and continuous improvement.
• Research pertinent information for customer/sales staff
• Review customer orders for completeness, terms and conditions, and scope
• Enter and expedite Sales Orders & Purchase Orders as required
• Interface with Sales and Service Departments
• Supply quotations to customer / sales staff
• Prepare and follow-up of Returned Goods Authorization and Credit Memos
• Develop and maintain records and reports as deemed necessary
• Manage spare parts inventory to balance service level, working capital, & obsolescence risk
• Define and maintain appropriate stock levels, safety stock, and reorder points.
• Ensure inventory accuracy through cycle counts, audits, and system discipline.
• Manager Shipping/Receiving to ensure accuracy of Shipping/Receiving requirements.
• Perform all other duties as assigned
• Must be a team player

Education, professional experience and qualification preferred/required

• High school diploma or equivalent.
• Several years of experience in spare parts, inventory management, or service operations.
• Proven experience managing or leading a parts or customer service team.
• Hands‑on experience with inventory control, order entry, and customer support processes.
• Proficient with a PC and knowledge in Word, Excel and Outlook .
• Strong verbal and written communication skills.
• Self-motivated with excellent organizational skills and detail oriented.
• Candidate must continually meet the quality standards of Andritz.
• Must speak, read, and write English.
• Have the ability to learn and retain multiple skills & tasks.
• This position requires the following skills: prioritization of workload, data/order entry, detail oriented, possess good written and verbal communication (at all levels), problem solving skills, and follow direction with little to no supervision.
• Knowledge of shipping terms and import/export procedures are beneficial.
• Strong SAP experience (order entry, inventory management, material master data).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.